topic Re: Voucher payment in Get Support

Voucher payment

Gloriawonderful — Wed, 05 Jan 2022 10:49:57 GMT

Paid $30. On account but phone not activated

Re: Voucher payment

GinYVR — Thu, 11 Jul 2019 16:06:33 GMT

@Gloriawonderful What are you trying to do? Are you setting up a new phone? or just renewing a plan? We are all just normal Public Mobile users here and don't have your account particulars. It sounds to me your $30 is in your account, perhaps now you need to select the plan you want and change to it?

Re: Voucher payment

mimmo — Thu, 11 Jul 2019 16:07:43 GMT

assuming the voucher paiment went through correctly and is sitting in available funds and 2) teh available funds is greater than plan cost.

if yes

1) try rebooting your phone

2) try loststolen trick https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

Re: Voucher payment

cavemantoronto — Fri, 12 Jul 2019 04:40:03 GMT

@Gloriawonderful wrote:
Paid $30. On account but phone not activated

Is your plan $30? Try adding additional payment of a few dollars. Does plan status say active? If making another payment and lost-stolen suggested before doesn't work, send private messaging to Moderator_Team.

Re: Voucher payment

jamie123 — Sun, 14 Jul 2019 11:21:50 GMT

First of all, You select a plan first. Second you use your voucher after. If your phone does not work. Try to turn it off and on. And then go to 611 on your phone and check if your voucher amount is already on self-serve. Try to log in in self-serve on public mobile and check you amount you have entered. It suppost to work that way unless is your sim card is not working properly. Also remember that your phone number must be on public mobile self-serve website.

I hope this will help.

Cheers.