topic Re: Double Payment in Get Support

Double Payment

NM1 — Wed, 05 Jan 2022 10:49:39 GMT

I just purchased a data add-on for $10. But I must of hit submit twice and I’m being charged $20. How do I cancel one and get my money back??

Re: Double Payment

geopublic — Wed, 10 Jul 2019 18:59:07 GMT

@NM1 wrote:
I just purchased a data add-on for $10. But I must of hit submit twice and I’m being charged $20. How do I cancel one and get my money back??

@NM1 You need to ask the moderator team.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team

Re: Double Payment

RossN — Wed, 10 Jul 2019 18:59:41 GMT

@NM1hi you will need a moderator for that link

Re: Double Payment

NM1 — Wed, 10 Jul 2019 19:03:27 GMT

Thanks....I just emailed one

Re: Double Payment

selva1 — Wed, 10 Jul 2019 20:23:55 GMT

You have to send a quick message to the moderator team and request them for a refund or credit to your account. I would suggest you to request for a credit since it is much faster than getting a refund. Good luck!

Re: Double Payment

hycm53 — Wed, 10 Jul 2019 20:45:56 GMT

@NM1 wrote:
I just purchased a data add-on for $10. But I must of hit submit twice and I’m being charged $20. How do I cancel one and get my money back??

You could keep data add-on for future, the data add-on won't be expired.