topic Re: plan change today in Get Support

plan change today

cowwmn — Wed, 05 Jan 2022 10:48:46 GMT

#moderator

My plan expires/renews today and I want to start a different plan today but it only appears to let me start it on next renewel. Going from $40 plan to $25 plan. Please advise

Re: plan change today

EdmondY — Sun, 30 Sep 2018 19:36:42 GMT

Has it already billed for service next month? You should have got the system to change your plan next renewal date before your plan was due today.

Re: plan change today

mimmo — Sun, 30 Sep 2018 19:41:48 GMT

If your screen says anything other than active then you can only renew your current plan. Best thing is to simply futuredate a plan change ahead of time.

Re: plan change today

will13am — Mon, 01 Oct 2018 02:48:48 GMT

@cowwmn, when is your next renewal? Is it 30 days into the future? If you are unable to execute the plan change, I suggest reaching out to the moderator team for assistance. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code along with a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.