topic Re: Calls and texts barely work in Get Support

Calls and texts barely work

astroveg — Wed, 05 Jan 2022 10:48:44 GMT

First day with Public Mobile. For 85% of the day I could not receive or make calls. The calls I did make were dropped after a minute. For textin,g it takes about 5 minutes for my text to send, if is sends at all, and not recieiving all my texts.. Starting to feel like i got ripped off. Reset my phone a million times. Any ideas what might be causing this? I'm in Ottawa so coverage should be good.

Re: Calls and texts barely work

geopublic — Wed, 10 Jul 2019 01:55:03 GMT

@astroveg wrote:
First day with Public Mobile. For 85% of the day I could not receive or make calls. The calls I did make were dropped after a minute. For textin,g it takes about 5 minutes for my text to send, if is sends at all, and not recieiving all my texts.. Starting to feel like i got ripped off. Reset my phone a million times. Any ideas what might be causing this? I'm in Ottawa so coverage should be good.

@astroveg What type of phone do you have?

Re: Calls and texts barely work

mojorising — Wed, 10 Jul 2019 01:56:50 GMT

What phone do you have? What plan are you on? Did you input the APN settings for SMS and data?

Re: Calls and texts barely work

astroveg — Wed, 10 Jul 2019 02:00:59 GMT

A Sony Xperia M4 Aqua E2306 ..

Re: Calls and texts barely work

astroveg — Wed, 10 Jul 2019 02:02:17 GMT

I'm not using data do I need to set APN setting for calls and texting?

Re: Calls and texts barely work

geopublic — Wed, 10 Jul 2019 02:17:34 GMT

@astroveg wrote:
I'm not using data do I need to set APN setting for calls and texting?

@astroveg @Only if you want to be able to use mms with texting.

Did you make sure your phone is compatible with PM?

Re: Calls and texts barely work

astroveg — Wed, 10 Jul 2019 02:21:10 GMT

Yes I checked, it is compatible. Any other ideas? @geopublic

Re: Calls and texts barely work

geopublic — Wed, 10 Jul 2019 02:33:57 GMT

@astroveg wrote:
Yes I checked, it is compatible. Any other ideas? @geopublic

@astroveg Are you running stock Android? What is the preferred network connection setting. You also might message thr moderator team to check your account.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

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Re: Calls and texts barely work

astroveg — Wed, 10 Jul 2019 13:34:54 GMT

Great, I'll contact them, thanks for the help @geopublic