topic Re: How do I change an account email? in Get Support

How do I change an account email?

Lewin72 — Tue, 04 Jan 2022 09:46:47 GMT

I would like to open my own Public account with my email, and switch my daughters account from my email to her email.

Re: How do I change an account email?

Anonymous — Mon, 27 Dec 2021 19:58:10 GMT

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

only them will change for you,

Here’s How To Contact Customer Support Agent by Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: How do I change an account email?

darkomega — Mon, 27 Dec 2021 20:02:32 GMT

TLDR: Just Message the CSA team as per the previous reply, they are the only ones who can change your email for you on the self-service portal, your new email will be your login name going forward.

Re: How do I change an account email?

HALIMACS — Mon, 27 Dec 2021 20:08:29 GMT

@Lewin72 wrote:
I would like to open my own Public account with my email, and switch my daughters account from my email to her email.

@Lewin72

You might also wish to assign an 'alias' e-mail account to the new service for you, if you wish to retain communication amongst both accounts going to you.

This is quite easy with Gmail, and perhaps other e-mail services.

Re: How do I change an account email?

hTideGnow — Mon, 27 Dec 2021 20:13:32 GMT

HI @Lewin72 , changing email address used on Self-server requires CS Agent assistance

If you are in no rush, open a ticket to ask PM Agent to change your daughter's account to her email address first. Once it is done, then you can use your own email address to open a new account for yourself

To open a ticket with PM support, click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

type: Change username
Click " Forgot Self-Serve Email"
Click "Contact Us"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: How do I change an account email?

Lewin72 — Mon, 27 Dec 2021 20:31:14 GMT

I have 2 kids that have used both of my emails, so one is off to university and I would like her to manage her account on her own plus I am switching to Public and would like to use my own email.

Re: How do I change an account email?

Anonymous — Mon, 27 Dec 2021 20:45:40 GMT

@Lewin72 : Report any private messages you get offering their referral code. You can use either of your daughters referral codes. They'll get a dollar each renewal plus $5 credit for 6 months starting in January. You'll get a $10 credit within 3 days. Make sure of the code. ie. zeros and ohs etc.

Edit: also, give them the account PIN. The email is the login with it's password. You can get the email changed. Give them the password. They can change it if they like. The PIN might still be on your phone from 611 from when you activated. Otherwise you'll need to ask for that as well on their behalf. They will text it to the phone with that account SIM in it.

The voicemail password can be changed by them in the self-serve. Then you've handed off what matters.

Who's paying? 🙂

Re: How do I change an account email?

Lewin72 — Mon, 27 Dec 2021 20:46:59 GMT

Oh, it will still be me paying for now...but thanks!