topic Re: Voucher in Get Support

Voucher

Heffys44 — Wed, 05 Jan 2022 10:48:21 GMT

This is the second 100$ voucher we have purchased and when we attempt to enter the voucher number it is telling me is is invalid... this was the same issue as last time. I wondering if there are ongoing issues when attempting to add phone time with this amount of voucher.. can someone please let me know how to fix this??

Re: Voucher

Dunkman — Sat, 29 Sep 2018 15:21:32 GMT

@Heffys44

You are right... there have been a few customers that had issues with the $100 voucher the last few weeks. Might be a better idea to buy smaller amount vouchers.... Not sure when you bought the voucher, but sometimes it may take a few hours to becomse "active"

You may need to contact moderator to get the voucher validated. Expect 1-2 day wait.

send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code. Also, include your voucher number, etc.

Re: Voucher

Anonymous — Sat, 29 Sep 2018 15:37:00 GMT

@Heffys44 wrote:
This is the second 100$ voucher we have purchased and when we attempt to enter the voucher number it is telling me is is invalid... this was the same issue as last time. I wondering if there are ongoing issues when attempting to add phone time with this amount of voucher.. can someone please let me know how to fix this??

I'd be curious to know if you bought it at 7-11.

Re: Voucher

will13am — Sat, 29 Sep 2018 16:05:26 GMT

It crazy how some vouchers seem to have an activation time that is so long. Going forward, I am only going to suggest using canadiCa Tire gas bar and recharge.com both of which I know definitely sell real time vouchers.

Re: Voucher

Heffys44 — Sat, 29 Sep 2018 16:09:38 GMT

No it was a chevron gas station and the last time it was an Esso. I’m thinking it may be time to go back to Telus at least this way, I won’t have ongoing issues when trying to add time.

Re: Voucher

mimmo — Sat, 29 Sep 2018 16:09:49 GMT

Yeah I agree with the concept of buying smaller voucher amounts just in case there are issues since it takes 5-10 days for pm to investigate.

Re: Voucher

Anonymous — Sat, 29 Sep 2018 16:14:42 GMT

@Heffys44 wrote:
No it was a chevron gas station and the last time it was an Esso. I’m thinking it may be time to go back to Telus at least this way, I won’t have ongoing issues when trying to add time.

Ok. But were the stores operated by 7-11?

Re: Voucher

mimmo — Sat, 29 Sep 2018 16:17:50 GMT

@Heffys44 i have had no issues using recharge.com and did it fron comfort of my couch.

Re: Voucher

Heffys44 — Sat, 29 Sep 2018 16:20:05 GMT

They were not

Re: Voucher

Han_15 — Sat, 29 Sep 2018 22:40:26 GMT

I am just curious on why you won't use your credit card to top up the balance instead. Maybe also Autopay as well since you get the $2 reward.