topic Re: DATA ADD ON NOT WORKING in Get Support

DATA ADD ON NOT WORKING

JoyR — Wed, 05 Jan 2022 10:47:56 GMT

Can someone help me! I purchased 3 MB of extra data and it's still not activated?!

Is this not available in Canada ? Or what's the deal? Can a moderator PM me and tell me what I'm doing wrong. I've done the lost/stolen phone trick, restarted my phone, etc but nothing is working. If it's not available to Canadian resident's is like to have my money refunded!

Re: DATA ADD ON NOT WORKING

Triguy — Tue, 09 Jul 2019 12:23:00 GMT

There are only two data add-ons that I am aware of 1GB and 200 MB. For add-ons it is a two step process to purchase and add it to your account. When you log into your account - do you see the add-on ?

If you need to reach a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: DATA ADD ON NOT WORKING

RossN — Tue, 09 Jul 2019 12:23:24 GMT

@JoyR Hi it should show up in your data and add on section in your account

Re: DATA ADD ON NOT WORKING

will13am — Tue, 09 Jul 2019 12:24:44 GMT

@JoyR, as already mentioned, you need to purchase the right data add-on. There is a data add-on for Canada and US roaming. The Canada data add-on is $30/1GB and pricing for US add-on is different. In any event, the moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: DATA ADD ON NOT WORKING

GinYVR — Tue, 09 Jul 2019 12:30:44 GMT

@JoyRDo note getting the Add on is a 2 part process as noted in this guide that was created by @srlawren?

I am also curious where did you get the 3MB extra data add on?

Re: DATA ADD ON NOT WORKING

JoyR — Tue, 09 Jul 2019 12:34:32 GMT

I purchased the 3 extra GB ... 30×3 =90

Re: DATA ADD ON NOT WORKING

JoyR — Tue, 09 Jul 2019 12:35:42 GMT

Its there and showing active but it's not active... My data won't come on.

Re: DATA ADD ON NOT WORKING

Triguy — Tue, 09 Jul 2019 13:07:39 GMT

Based on your screen shot it is an add-on.

Re: DATA ADD ON NOT WORKING

JoyR — Tue, 09 Jul 2019 12:42:31 GMT

Oh no 😞

Re: DATA ADD ON NOT WORKING

JoyR — Tue, 09 Jul 2019 12:43:05 GMT

@Triguy wrote:
I think you added a data only plan through the build your own plan which is not an add-on.

Re: DATA ADD ON NOT WORKING

JoyR — Tue, 09 Jul 2019 12:43:48 GMT

I thought I was doing the right one and adding the ADD on for my Data that said ADD on

Re: DATA ADD ON NOT WORKING

GinYVR — Tue, 09 Jul 2019 12:46:01 GMT

@JoyR can you post a screenshot of your account? It will help us understand what is happening.

Re: DATA ADD ON NOT WORKING

JoyR — Tue, 09 Jul 2019 12:50:43 GMT

Re: DATA ADD ON NOT WORKING

GinYVR — Tue, 09 Jul 2019 13:00:59 GMT

@JoyR Are you trying to purchase another 9GB or data on top of what you have already?

How much available funds do you have? If it is more than $90 then you didn't complete the purchase correctly.. it is a 2 part process.

Also consider moving to another plan that gives you a larger data bucket.. $30 / GB is not economical.

Re: DATA ADD ON NOT WORKING

JoyR — Tue, 09 Jul 2019 13:06:47 GMT

I purchased the $30 for 1gb but purchased 3. I did the ADD on just like it said to do and it says it's active but it's not. Followed the direction and I still can't get the data to be active

Re: DATA ADD ON NOT WORKING

GinYVR — Tue, 09 Jul 2019 13:09:07 GMT

@JoyR It sounds like you would need a Moderator's intervention via the link here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: DATA ADD ON NOT WORKING

Anonymous — Tue, 09 Jul 2019 13:12:17 GMT

@JoyR wrote:
I purchased the $30 for 1gb but purchased 3. I did the ADD on just like it said to do and it says it's active but it's not. Followed the direction and I still can't get the data to be active

Is any of your data working currently?

I don't see a problem here (other than the site in another of its moods). You still have some 8.5gb left. The system will use all of that and then start using your add-on data. Then when you renew it'll return to the 8.5 and leave the other 3gb (or less) there waiting until you run out again.

Re: DATA ADD ON NOT WORKING

GinYVR — Tue, 09 Jul 2019 13:15:33 GMT

@Anonymous I thought @JoyR has the 1GB bucket of 3G left + ~380MB of the LTE?

Re: DATA ADD ON NOT WORKING

JoyR — Tue, 09 Jul 2019 13:20:30 GMT

No my Data that I do have left isn't working either... 😞 I don't know what to-do

Re: DATA ADD ON NOT WORKING

JoyR — Tue, 09 Jul 2019 13:21:55 GMT

No my Data that I do have left isn't working either... 😞 I don't know what to-do

I rely on my Data for work I have Wi-Fi here at home but need data for work .