topic incorrect talk usage count in Get Support

incorrect talk usage count

paulyee8 — Wed, 05 Jan 2022 10:47:49 GMT

a three incorrect talking count occurred on the usage record.

Re: incorrect talk usage count

computergeek541 — Tue, 09 Jul 2019 06:02:56 GMT

@paulyee8 wrote:
a three incorrect talking count occurred on the usage record.

Please know that calls use up your plans per minute, and any partial minutes are rounded up. In addition, when you place a call, the ringing time is included in the call time. However, your phone's call timer will not account for either of those.

Re: incorrect talk usage count

Dogbert — Tue, 09 Jul 2019 06:30:43 GMT

Remember, 1 second rounds upto the closest minute.

Also there's silence that's counted during the connect & disconect cycles.

Re: incorrect talk usage count

Jackhyf63 — Tue, 09 Jul 2019 13:58:48 GMT

@paulyee8 If you don't mind posting a screenshot for that incorrect calls number we might be able to help you determine what happened.

Re: incorrect talk usage count

stonechucker — Tue, 09 Jul 2019 17:13:34 GMT

@paulyee8, if the calls end in 4001, 4002, 4003, or 4004, these are more than likely your phone forwarding a missed call to voice mail.

On all calling plans, these will appear. These are never charged to you.

On limited plans (currently $10, and $15) as referenced above, they appear but are not charged. HOWEVER, calls you make to voicemail directly from your device will record usage and deduct from a bank of minutes. Calling voice mail should be done from another phone with 'free or included' long-distance minutes.

Also, any calls forwarded to another number on a limited minute plan will consume minutes (ie your to your landline, your office desk, vacation phone number tetc..)

Re: incorrect talk usage count

paulyee8 — Wed, 10 Jul 2019 05:49:48 GMT

Thanks for your detailed explanation. Will track it as you mentioned, thanks.