topic Re: Locked out in Get Support

Locked out

Kelseyy28 — Wed, 05 Jan 2022 10:47:25 GMT

I’m locked out of my account!!!!! have been messaging moderators.. no one will get back to me there is no number to call. I’m ready to just switch providers I can’t get any help. I love public mobile, but I’m really getting frustrated. Or do I have to go by a new sim to be able to make a new account I can access and lose my number and everything..... this is crazy 🙄

Re: Locked out

krazykiwi — Thu, 27 Sep 2018 16:15:31 GMT

@Kelseyy28 wrote:
I’m locked out of my account!!!!! have been messaging moderators.. no one will get back to me there is no number to call. I’m ready to just switch providers I can’t get any help. I love public mobile, but I’m really getting frustrated. Or do I have to go by a new sim to be able to make a new account I can access and lose my number and everything..... this is crazy 🙄

Are you locked out of your Self Serve account?

Have it been suspended due to lack of payment or cancelled after no payment for 90 days?

Have you tried password reset?

Re: Locked out

will13am — Thu, 27 Sep 2018 16:14:02 GMT

@Kelseyy28, moderator team response time is up to 48 hours these days due to high volumes of interaction. Please be patient and do not submit multiple messages for the same issue. This will only slow down their progress.

Re: Locked out

RobertQc — Thu, 27 Sep 2018 16:26:19 GMT

@Kelseyy28 wrote:
I’m locked out of my account!!!!! have been messaging moderators.. no one will get back to me there is no number to call. I’m ready to just switch providers I can’t get any help. I love public mobile, but I’m really getting frustrated. Or do I have to go by a new sim to be able to make a new account I can access and lose my number and everything..... this is crazy 🙄

Sorry I know it sucks. 😞 They are really busy but working hard to respond to each inquiry. Support staff is small but that’s why this service is such low cost. Rest assured you WILL be taken care of. For me, the extremely rare time I need a moderator to respond I have to wait but the rest of the time I save a lot of money. I save about $490 a year with public mobile so its worth it.

Just remember they are upfront about how their customer service works. "Less for less" "the phone company without a phone number" Good things come to those that wait 🙂

If you need to make a payment or buy add on you can dial 611 from your phone without needing to log in

Re: Locked out

Kelseyy28 — Thu, 27 Sep 2018 20:37:55 GMT

No I can’t remember what email I put in. I just want the account reset so I can access it. Won’t give me any options just says your account has been locked and to

contach them. So I’ve been trying that. Hopefully I can give them my new email and have it all re set up.

Re: Locked out

krazykiwi — Thu, 27 Sep 2018 22:27:01 GMT

@Kelseyy28 wrote:
No I can’t remember what email I put in. I just want the account reset so I can access it. Won’t give me any options just says your account has been locked and to
contach them. So I’ve been trying that. Hopefully I can give them my new email and have it all re set up.

The email that you put in is the username, if you don't remember that how is it that you say the account is locked?

Have you tried a password reset with all your emails that you may have used?

Re: Locked out

Kelseyy28 — Thu, 27 Sep 2018 22:37:12 GMT

I tried I don’t remember what I set on this account for anything. I’m just going to get a new sim. This too much of a headache to try to get into my account been a week almost just trying to get something done about it. I’ve never logged into it that I can remember. I dunno.

Re: Locked out

krazykiwi — Thu, 27 Sep 2018 22:43:15 GMT

@Kelseyy28 wrote:
I tried I don’t remember what I set on this account for anything. I’m just going to get a new sim. This too much of a headache to try to get into my account been a week almost just trying to get something done about it. I’ve never logged into it that I can remember. I dunno.

You must have set up autopay or use vouchers to top up? If you used autopay you will continue to get charged until you port you number out. So you might want to get it fixed.

Here is the information that might help if you can't remember some information.

To get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with your account.

They are Public Mobile support employees who can help with your issue (More details).

Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].

Messages are replied to during business hours and in the order they are received

Typical response time is between 1-3 hours, but can be up to 48 hours.

There is no need to send multiple messages.

Some good posts/reads:

Search PM GUIDE to find some great posts and answers to many common questions

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You