topic Re: Temporary account reactivation in Get Support

Temporary account reactivation

chimchady — Wed, 05 Jan 2022 10:47:22 GMT

Hey mods!

I recently transferred to Koodo mobile using the JOINKOODOAUGDATA promo. Koodo however, made an error and my activated SIM card did not arrive until after my Public Mobile plan expired.

I now have the Koodo SIM and have activated my account with them but am unable to port my number over since my PM account just expired. Is it possible to have the account reactivated temporarily (1 day should be more than enough) so I can port over my number? Would hate to lose this number I've had for the past 2 decades...

Thanks in advance!

Re: Temporary account reactivation

krazykiwi — Thu, 27 Sep 2018 15:43:38 GMT

@chimchady wrote:
Hey mods!

I recently transferred to Koodo mobile using the JOINKOODOAUGDATA promo. Koodo however, made an error and my activated SIM card did not arrive until after my Public Mobile plan expired.

I now have the Koodo SIM and have activated my account with them but am unable to port my number over since my PM account just expired. Is it possible to have the account reactivated temporarily (1 day should be more than enough) so I can port over my number? Would hate to lose this number I've had for the past 2 decades...

Thanks in advance!

Send them a private message.

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Re: Temporary account reactivation

will13am — Thu, 27 Sep 2018 15:45:02 GMT

@chimchady, as already suggested, contact the moderator team and request a plan change to the $10 plan. That will restore the account to active status and support the number porting.

Re: Temporary account reactivation

chimchady — Thu, 27 Sep 2018 15:59:10 GMT

Thanks!!

Re: Temporary account reactivation

krazykiwi — Thu, 27 Sep 2018 16:11:23 GMT

@chimchady wrote:
Thanks!!

You are welcome.

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

Re: Temporary account reactivation

computergeek541 — Thu, 27 Sep 2018 19:44:22 GMT

The only reason why Pubilc Mobile might even consider doing this would be because Koodo is also owned by Telus. If this were Virgin or Fido we were talking about who caused this issue, I can't imagine Public Mobile giving a free plan extension. Normally, I would say to talk to the carrier who caused the delay. But as I said, since Koodo and Public are both owned by Telus, the moderators here just might be able to do it for you.