topic Re: US 1GB Roaming Data Help Needed in Get Support

US 1GB Roaming Data Help Needed

claralolo — Wed, 05 Jan 2022 10:47:08 GMT

Purchased an 1 GB US Roaming used up before expired. Now need another 1GB in the States.

Option on add-ons page is not available.

Can a mod please help?

Thx!

Re: US 1GB Roaming Data Help Needed

RossN — Mon, 08 Jul 2019 17:28:45 GMT

@claralolo contact moderator here

Re: US 1GB Roaming Data Help Needed

geopublic — Mon, 08 Jul 2019 19:35:01 GMT

@claralolo wrote:
Purchased an 1 GB US Roaming used up before expired. Now need another 1GB in the States.
Option on add-ons page is not available.
Can a mod please help?

Thx!

@claralolo You need to wait for the 10 11 days before re-ordering the same add-on. You can order another US data roaming add-on package or if you want the same one you need to contact PM to do it.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

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Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team

Edit: To fix days.

Re: US 1GB Roaming Data Help Needed

Triguy — Mon, 08 Jul 2019 17:31:01 GMT

If you want to purchase two of the same U.S. Roaming Add-Ons, you will have to wait for the first 10-day period to expire before buying the second, or you can contact a Moderator.
Moderator can be reached at
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US 1GB Roaming Data Help Needed

Luddite — Mon, 08 Jul 2019 18:42:28 GMT

@geopublic Well just to nit pick (I'm back !), one must wait until the 11th day after the initial add-on activation; i.e. the day after expiry.

Re: US 1GB Roaming Data Help Needed

geopublic — Mon, 08 Jul 2019 19:30:11 GMT

@Luddite wrote:
@geopublic Well just to nit pick (I'm back !), one must wait until the 11th day after the initial add-on activation; i.e. the day after expiry.

@Luddite Welcome back. Noted with thanks!

Re: US 1GB Roaming Data Help Needed

cavemantoronto — Mon, 08 Jul 2019 20:30:48 GMT

@claralolo wrote:
Purchased an 1 GB US Roaming used up before expired. Now need another 1GB in the States.
Option on add-ons page is not available.
Can a mod please help?

Thx!

A moderator probably could help but problem might fix itself before they reply. Might have to do with you can't add too identical roaming add-ons at the same time, so system protects against that but the system has a glitch or delay before allowing again. Does it allow adding of diferent roaming data addon?