topic Re: my bill and my email/user name in Get Support

my bill and my email/user name

DeenaMacKenzie — Wed, 05 Jan 2022 10:47:04 GMT

I was expecting to receive a paper bill....and now I can't text or call.

I don't know what my password is to login. I'm not able to select what's my password, as the email address that is linked to my account I never use, and can't get in to check that email,

I don't know what to do - need to pay the bill, so I have a functioning phone again.

Am I able to change the email that is associated with my account, so I can get my bill when issued?

Thank you

Re: my bill and my email/user name

mimmo — Mon, 08 Jul 2019 15:55:49 GMT

@DeenaMacKenzie no invoices paper or electonic are offered. try calling 611, *611, or #611 if you get the automated system you can top up using a voucher, purchased some many stores (7-11, gas statyion london drugs etc. ) our you can use a service like recharge.com (they change a service fee though)

as for changing the email address you would need to contact moderator_team. but you will need a working number for account verification

Re: my bill and my email/user name

ShawnC13 — Mon, 08 Jul 2019 16:00:38 GMT

@DeenaMacKenzie wrote:
I was expecting to receive a paper bill....and now I can't text or call.
I don't know what my password is to login. I'm not able to select what's my password, as the email address that is linked to my account I never use, and can't get in to check that email,

I don't know what to do - need to pay the bill, so I have a functioning phone again.

Am I able to change the email that is associated with my account, so I can get my bill when issued?

Thank you

There are no paper bills with Public Mobile. It sounds like you activated at a retail location and haven't setup your self serve account yet. You will need the assistance of the moderators to get this cleared up. As you haven't setup self serve and don't have a credit card on file you can get a voucher from one of the retail locations or other locations that sell them and make a payment using 611 as this would be the fastest way to get your phone activated again.

To send a private message to a moderator click this link and describe your issue.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

Re: my bill and my email/user name

DeenaMacKenzie — Mon, 08 Jul 2019 17:04:00 GMT

I was able to log into my email account that's linked to my Public Mobile account.

I have activated my account.

Unfortunately I don't know my password to login to view my bill.

When I clicked on "forgot my password", it gave me this message: Sorry, we’re unable to verify your email address.

For some reason when I click on the link to send a private message, I don't have the ability to send a message...not sure what the problem is

Re: my bill and my email/user name

geopublic — Mon, 08 Jul 2019 17:06:56 GMT

@DeenaMacKenzie wrote:
I was able to log into my email account that's linked to my Public Mobile account.
I have activated my account.

Unfortunately I don't know my password to login to view my bill.

When I clicked on "forgot my password", it gave me this message: Sorry, we’re unable to verify your email address.

For some reason when I click on the link to send a private message, I don't have the ability to send a message...not sure what the problem is

@DeenaMacKenzie Click here to register your selfserve account.

Re: my bill and my email/user name

Triguy — Mon, 08 Jul 2019 17:13:21 GMT

Here’s when and how to contact the Moderator Team:

If you don’t need to share personal or account information, just tag @Moderator_Team to your thread and they’ll show up. Just like that.
If you need to share personal or account info, send a private message to the Moderator Team by clicking the envelope icon, then ‘New Message’, and address your message to Moderator_Team.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: my bill and my email/user name

srlawren — Mon, 08 Jul 2019 17:58:01 GMT

As an aside: do any of the providers offer paper bills still? I think all have (or will be very very soon) transitioned to paperless, no?

Re: my bill and my email/user name

southviewfarms3 — Mon, 08 Jul 2019 18:37:27 GMT

You can print it off

Re: my bill and my email/user name

srlawren — Mon, 08 Jul 2019 18:44:52 GMT

@southviewfarms3 wrote:
You can print it off

@southviewfarms3 print what off though? There really are no statements/bills with Public Mobile.

Re: my bill and my email/user name

stonechucker — Mon, 08 Jul 2019 18:46:44 GMT

@Triguy, tagging the Moderator_Team in the forum is not an effective way at all to get a hold of them. Please stop suggesting this method. The official way to contact the Moderator_Team is via private message. You've been here long enough now to know this.

Re: my bill and my email/user name

Triguy — Mon, 08 Jul 2019 18:49:00 GMT

@stonechucker This is noted in the help article.

https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

Re: my bill and my email/user name

stonechucker — Mon, 08 Jul 2019 18:54:09 GMT

@Triguy wrote:
@stonechucker This is noted in the help article.
https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

Well, I don't know what to say. Moderators RARELY come into the community, especially when wait times are more than 24 hours.

Re: my bill and my email/user name

Triguy — Mon, 08 Jul 2019 18:58:10 GMT

@stonechucker I see moderators logged into the forum so I'm sure they do read postings. Alan_K is a frequent poster. If they are not supposed to be tagged then the help article should be amended.

Re: my bill and my email/user name

stonechucker — Mon, 08 Jul 2019 19:05:16 GMT

I do not disagree @Triguy. The Knowledge Base / Help articles seem to be delayed in updating, and/or revisions all the time.

Sure would be nice to have totally accurate information at all times.

Orange Badges (such as Alan_K) are not moderators. the 'MOD' badges do signify moderators, however, most recent instructions have been to directly Private Message the "Moderator_Team" account so that all moderators can see what the problems are.

Re: my bill and my email/user name

srlawren — Mon, 08 Jul 2019 19:59:51 GMT

@Triguy wrote:
@stonechucker I see moderators logged into the forum so I'm sure they do read postings. Alan_K is a frequent poster. If they are not supposed to be tagged then the help article should be amended.

@Triguy agreed the article is a bit off, but how about taking the advice of seasoned community members like @stonechucker (and I will back him up 100% on this) on how things actually work? Tagging the mods is really meant for general questions but as he mentioned, they rarely respond to those any more. If you need something account-specific--and @DeenaMacKenzie is having trouble with her account, so, yes--sending them a private message is the only effective way to get help. Even if they responded here, it would be to ask her to send them a private message. It's better to jump right to that and save some time.