topic Re: US data and talk package did not work in Get Support

US data and talk package did not work

Xfile — Wed, 05 Jan 2022 10:46:59 GMT

How do I request a refund or credit to my account? US data and roaming did not work the entire week I was in Montana it worked previously on my trip to Arizona so I know how to purchase it and add it properly. I rebooted and continued to try and troubleshoot the entire week and now I’m back in Canada and all is good except I’d like my money refunded for service not provided/ not rendered. Thank you

Re: US data and talk package did not work

JackQuint — Mon, 08 Jul 2019 14:59:28 GMT

You will have to message a moderator. Not sure that PM ever actually refunds, but the only way to pursue it is through the mods.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US data and talk package did not work

hairbag1 — Mon, 08 Jul 2019 15:11:03 GMT

Rather than request a refund, you should ask to have those $$ added to your Available Funds for your next plan renewal. I've heard that refunds can take several weeks to process.

Send a message to the moderators for their consideration....Click this to message them

Good luck.

Re: US data and talk package did not work

Xfile — Mon, 08 Jul 2019 15:11:27 GMT

Thanks I’m using the link you provided and contacting the MOD team .