topic Re: PHONE AS SUSPENDED in Get Support

PHONE AS SUSPENDED

gogs17 — Wed, 05 Jan 2022 10:46:56 GMT

iVE BEEN A AUTOPAY CUSTOMER FOR YEARS AND MY PHONE WAS SHUT OFF SAYING MY BILL WAS NOT PAID. iDIOTS !!!! SO RE-ENTERED MY AUTOPAY APPLICATION AND MY PHONE IS NO ORKING BUT MY WIFI IS NOT !!!!! iM PAYING FOR THIS AND WANT A NUMBER TO CALL CUSTOMER SERVICE !!!!!

Re: PHONE AS SUSPENDED

RossN — Mon, 08 Jul 2019 13:33:57 GMT

@gogs17 Hi slow down there tiger we are all customers here like you there is no phone number but maybe we can help this is unfortunately a common problem was your payment deducted yet?

Re: PHONE AS SUSPENDED

Lieux — Mon, 08 Jul 2019 13:36:22 GMT

@gogs17 wrote:
iVE BEEN A AUTOPAY CUSTOMER FOR YEARS AND MY PHONE WAS SHUT OFF SAYING MY BILL WAS NOT PAID. iDIOTS !!!! SO RE-ENTERED MY AUTOPAY APPLICATION AND MY PHONE IS NO ORKING BUT MY WIFI IS NOT !!!!! iM PAYING FOR THIS AND WANT A NUMBER TO CALL CUSTOMER SERVICE !!!!!

We are customers like you here...we try to help you but with respect is always better!!!

Is your account shows ACTIVE?

Re: PHONE AS SUSPENDED

RossN — Mon, 08 Jul 2019 13:40:46 GMT

@gogs17 ok If you don't feel like talking you can contact a moderator here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: PHONE AS SUSPENDED

gogs17 — Mon, 08 Jul 2019 13:41:44 GMT

it says pending on my CC July5th. Has your question have something to do ith why my wifi is not working ?

Re: PHONE AS SUSPENDED

Lieux — Mon, 08 Jul 2019 13:41:58 GMT

@RossN wrote:
@gogs17 ok If you don't feel like talking you can contact a moderator here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Yes...and waiting time is few hours to 2 days....so be patient.

Re: PHONE AS SUSPENDED

mimmo — Mon, 08 Jul 2019 13:43:31 GMT

We're funds added to the account after re adding your credit card? After a failure you typically need to add funds the system won't (I believe) deduct from card.

If funds are added and phone still does not work try lost stolen trick or 1$trick

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

Re: PHONE AS SUSPENDED

Lieux — Mon, 08 Jul 2019 13:43:49 GMT

@gogs17 wrote:
it says pending on my CC July5th. Has your question have something to do ith why my wifi is not working ?

If it's only your data and not your wifi ( doesn't matter with public mobile) which doesn't work....check your APN settings here...https://apn-canada.gishan.net/en/apn/public-mobile

Re: PHONE AS SUSPENDED

mimmo — Mon, 08 Jul 2019 13:46:49 GMT

@gogs17 @Wifi has nothing to do with PM service. Is wifi turned off is airplane mode turned on?

Re: PHONE AS SUSPENDED

gogs17 — Mon, 08 Jul 2019 13:48:07 GMT

no its off

Re: PHONE AS SUSPENDED

gogs17 — Mon, 08 Jul 2019 13:56:32 GMT

if its a common problem then why is it not corrected ? Still no wifi !

Re: PHONE AS SUSPENDED

RossN — Mon, 08 Jul 2019 14:05:21 GMT

@gogs17 are talking about wifi or data PM has nothing to do with wifi

Re: PHONE AS SUSPENDED

gogs17 — Mon, 08 Jul 2019 14:11:43 GMT

so your just going to play games ..... par for PM ..... why isnt my internet not working when I'm out of range of my home ? Has been working for years now it stops when PM screwed up my auto pay ????

Re: PHONE AS SUSPENDED

mimmo — Mon, 08 Jul 2019 14:26:40 GMT

@gogs17 wifi away from your house is data.

I believe your plan has not renewed. Can you post a screen shot of your overview page in selfserve?

If not what is the available funds?

Have you tried adding funds equal to your amount owing?

If you have available funds have you tried the lost stolen trick mentioned above?

Also it helps if you quote the person or mention the person you are replying to.

Re: PHONE AS SUSPENDED

gogs17 — Mon, 08 Jul 2019 14:49:32 GMT

avalable fund is zero. next payment is October.

Re: PHONE AS SUSPENDED

geopublic — Mon, 08 Jul 2019 15:00:16 GMT

@gogs17 wrote:
so your just going to play games ..... par for PM ..... why isnt my internet not working when I'm out of range of my home ? Has been working for years now it stops when PM screwed up my auto pay ????

@gogs17 Another customer has also mentioned that data is not working so maybe it's a temporary problem. Maybe try powering down your phone and removing the sim card for about 5 minutes to see if it makes a difference. AutoPay will not cause your data to not work if your account is active and your plan is renewed.

Re: PHONE AS SUSPENDED

RossN — Mon, 08 Jul 2019 15:01:11 GMT

@gogs17 no one is trying to play games with you we are just trying to ask questions to get to the bottom of your problem but if you want to continue like you are, like I told you before contact a moderator and crap on them if you want to here is the link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: PHONE AS SUSPENDED

hairbag1 — Mon, 08 Jul 2019 15:18:03 GMT

@gogs17 wrote:
iVE BEEN A AUTOPAY CUSTOMER FOR YEARS AND MY PHONE WAS SHUT OFF SAYING MY BILL WAS NOT PAID. iDIOTS !!!! SO RE-ENTERED MY AUTOPAY APPLICATION AND MY PHONE IS NO ORKING BUT MY WIFI IS NOT !!!!! iM PAYING FOR THIS AND WANT A NUMBER TO CALL CUSTOMER SERVICE !!!!!

It's a long-shot but...while you wait for reply from moderators...try dialling 611 to add funds.If that works, reboot phone.

Besst of luck.