topic Re: Data not working after Walmart sales rep set me up in Get Support

Data not working after Walmart sales rep set me up

pflowerdew — Wed, 05 Jan 2022 10:46:53 GMT

Hello,

I just changed to the $25 plan which includes 500 MB data, but the Walmart sales rep couldn't get my data to work even after double-checking he entered the APN settings correctly. Data is set to "ON" on my phone.

If data is "on" and APN is correct, what could be keeping me from accessing my data?

Would really appreciate your help.

Thanks

Re: Data not working after Walmart sales rep set me up

Triguy — Mon, 08 Jul 2019 12:55:05 GMT

When you log into your self serve account is it active and does data limit showing next to data and add-ons ? Try the lost phone trick. To report your phone stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found. If you still have problems tthen contact a moderator by messaging them. Moderator can be reached at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data not working after Walmart sales rep set me up

popping — Mon, 08 Jul 2019 13:10:31 GMT

@pflowerdew wrote:
Hello,
I just changed to the $25 plan which includes 500 MB data, but the Walmart sales rep couldn't get my data to work even after double-checking he entered the APN settings correctly. Data is set to "ON" on my phone.
If data is "on" and APN is correct, what could be keeping me from accessing my data?
Would really appreciate your help.
Thanks

Are you using a LG phone?

If yes, you need to do network reset after changing provider in order to get your data working. Go to settings. Search for "reset". One of the search result will be network reset.

Re: Data not working after Walmart sales rep set me up

geopublic — Mon, 08 Jul 2019 13:49:30 GMT

@pflowerdew wrote:
Hello,
I just changed to the $25 plan which includes 500 MB data, but the Walmart sales rep couldn't get my data to work even after double-checking he entered the APN settings correctly. Data is set to "ON" on my phone.
If data is "on" and APN is correct, what could be keeping me from accessing my data?
Would really appreciate your help.
Thanks

@pflowerdew Maybe post a screenshot of your APN settings.

Re: Data not working after Walmart sales rep set me up

mimmo — Mon, 08 Jul 2019 14:00:56 GMT

@pflowerdew lts best to start with what phone you are using.

Then can you confirm that the data addon is showing in selfserve under addons.

And as suggested a screenshot of the apn settings.

We can help from there

Data is usually a phone setup issue, no need for contacting mods.

Re: Data not working after Walmart sales rep set me up

smp99 — Mon, 08 Jul 2019 14:07:54 GMT

You stated you entered the APN correctly but did not say what you entered. I have seen a few 'correct' entries online for PM, some were incorrrect.

Re: Data not working after Walmart sales rep set me up

JackQuint — Mon, 08 Jul 2019 15:04:00 GMT

@popping wrote:
Are you using a LG phone?
If yes, you need to do network reset after changing provider in order to get your data working. Go to settings. Search for "reset". One of the search result will be network reset.

^This, but I wouldn't limit to just LG phones. This is not atypical when switching providers and often a phone will be best served with a network reset. You will lose saved wifi networks and BT devices but that's all.

Re: Data not working after Walmart sales rep set me up

pflowerdew — Mon, 08 Jul 2019 15:45:33 GMT

It's a LG G4 that I bought in 2016.

Here are the APN settings

Re: Data not working after Walmart sales rep set me up

stonechucker — Mon, 08 Jul 2019 15:55:47 GMT

The LG's are notorious for requiring a FACTORY reset to get things working for the APN. Please back up your device before performing a factory reset.

Re: Data not working after Walmart sales rep set me up

pflowerdew — Mon, 08 Jul 2019 16:05:01 GMT

Did the network reset, didn't work. Even tried restarting the phone after that. Thanks for the suggestion though

Re: Data not working after Walmart sales rep set me up

pflowerdew — Mon, 08 Jul 2019 16:06:39 GMT

I posted a screenshot of the APN settings below.

And actually I see nothing under "Add-ons" in my self serve account

Re: Data not working after Walmart sales rep set me up

pflowerdew — Mon, 08 Jul 2019 16:26:39 GMT

I have posted screenshots below

Re: Data not working after Walmart sales rep set me up

pflowerdew — Mon, 08 Jul 2019 16:38:22 GMT

OK, I have now done that but data still doesn't work. I have tried everybody's solutions except a factory reset, which I am a bit nervous about doing

Re: Data not working after Walmart sales rep set me up

stonechucker — Mon, 08 Jul 2019 16:39:06 GMT

If you see 'nothing' in your add-ons area on overview than either you do not have data, or it's been fully used up.

All domestic add-ons function in this way, once used, they are cleared from the overview page.

Re: Data not working after Walmart sales rep set me up

stonechucker — Mon, 08 Jul 2019 16:41:49 GMT

Please post a redacted for privacy reasons, a screenshot of overview, plan details, and payment history screens. Something isn't right here, and seeing this info may help us help you better.

Re: Data not working after Walmart sales rep set me up

geopublic — Mon, 08 Jul 2019 16:53:33 GMT

Re: Data not working after Walmart sales rep set me up

pflowerdew — Mon, 08 Jul 2019 17:01:44 GMT

Sure thing - here are payment history, overview and plan details

Re: Data not working after Walmart sales rep set me up

geopublic — Mon, 08 Jul 2019 16:52:30 GMT

@pflowerdew wrote:
It's a LG G4 that I bought in 2016.
Here are the APN settings

@pflowerdew The problem is that the Proxy: field should be left blank. The MMSC proxy should only be set to 74.49.0.18. Once you remove the value from Proxy (It should be blank) then it should start working.

Hope this helps!!

Re: Data not working after Walmart sales rep set me up

stonechucker — Mon, 08 Jul 2019 16:58:08 GMT

Thanks for posting those screenshots - please remove/edit the second image as your name and email are listed. Also delete the image from your profile page, as it will be shown there too.

You have data (the addon shows 0/1024 MB), and your plan was changed as described. Your next payment for Aug shows you have a balance.

I believe your APN is correct - I truly think the factory reset is what's now required.

Have you been with Freedom Mobile recently?? This is a carrier that has a lot of these issues coming to Public Mobile.

Re: Data not working after Walmart sales rep set me up

pflowerdew — Mon, 08 Jul 2019 17:00:40 GMT

Tried that, doesn't work. Thanks though