topic 4 digits account number in Get Support

4 digits account number

Mike — Wed, 05 Jan 2022 10:46:49 GMT

When I called into my account set with #611

it asking me for my four digits pin. I din’t remember it is there anyway I can reset it or get it back?

Re: 4 digits account number

mimmo — Wed, 26 Sep 2018 14:07:15 GMT

What are you trying to do? When I call 611 it doesn't ask me for anything except when I want to buy an add-on using the CC on file

To reset pin you need to contact mods. Expect reply in 48 hours .

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, but can be up to 48 hours.
There is no need to send multiple messages.

Some good posts/reads:

Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions

Re: 4 digits account number

austinhuang — Wed, 26 Sep 2018 14:15:54 GMT

@Mike wrote:
When I called into my account set with #611
it asking me for my four digits pin. I din’t remember it is there anyway I can reset it or get it back?

You can use Self-Serve instead. That doesn't require a PIN. If you don't have a self-serve account, you can create one if your phone can still receive SMS.

I think a PIN is only for communicating with mods (If you don't have a PIN you can substitute it with usage history and stuff but it's more complex).

If this solves your question, please select my reply as Solution!

Re: 4 digits account number

will13am — Wed, 26 Sep 2018 14:37:47 GMT

@austinhuang wrote:
@Mike wrote:
When I called into my account set with #611
it asking me for my four digits pin. I din’t remember it is there anyway I can reset it or get it back?
You can use Self-Serve instead. That doesn't require a PIN. If you don't have a self-serve account, you can create one if your phone can still receive SMS.
I think a PIN is only for communicating with mods (If you don't have a PIN you can substitute it with usage history and stuff but it's more complex).

If this solves your question, please select my reply as Solution!

Account PIN code is for 611 also.

Re: 4 digits account number

Mike — Mon, 01 Oct 2018 12:57:28 GMT

Yes I have a self serve account by I would like to know how to get my pin reset or change.

thanks

Re: 4 digits account number

Anonymous — Mon, 01 Oct 2018 13:45:02 GMT

@Mike, in order to get your account PIN reset, you would need to contact the moderator team (via private message) and ask them to change it for you.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.