topic Re: Long distance charges in Get Support

Long distance charges

Lori287 — Wed, 05 Jan 2022 10:46:44 GMT

My plan is unlimited calling, unlimited texting and 8g of data for Canada and the US. I went to make a call from Canada to the US and got a message that charges would apply. I tried contacting the moderators and after 12 hours still no reply.

Re: Long distance charges

stonechucker — Wed, 26 Sep 2018 12:03:53 GMT

@Lori287, you will not be charged for long distance. This is prepaid service, and if you don't pay ahead for the service, it will not connect.

Did you let the call go through? Are you sure it said charges will apply or did it say "may apply"? The message that states may apply is simply a reminder for you to call using 1-area code-phone number as it's not a local (geographic) call.

Re: Long distance charges

Lori287 — Wed, 26 Sep 2018 12:18:44 GMT

Yes, you are right, it was to make sure that the "1" has to be dialled.

Thank you.

Re: Long distance charges

Jarvar — Wed, 26 Sep 2018 13:10:01 GMT

@Lori287

So it's working now?

I had the same messages when I first started with Public Mobile as well. It's a little heads up for people coming from post paid where there could be charges tacked on after when you receive. I don't know how Public Mobile would charge us though since it's prepaid. I guess I have gotten used to the messages now though and I have to really pay attention to catch it.

Had data run out on another family members plan while we were on the road and they were worried and kept asking what would happen if data ran out, would they be charged.

Re: Long distance charges

Lori287 — Wed, 26 Sep 2018 13:12:45 GMT

Thank you for the info.

Re: Long distance charges

computergeek541 — Wed, 26 Sep 2018 22:30:18 GMT

No charges ever apply at Public Mobile unless you've already paid for something. Public doesn't have any system in place to charge for any services on a per use basis.

Re: Long distance charges

dcolb566 — Thu, 27 Sep 2018 03:34:29 GMT

You would not be able to make the call if it was long distance and it was not added on for long distance. You can buy a add on package for long distance. The long distance package is great when you are out of your home province and want to make a long distance call. Very inexpensive..

Re: Long distance charges

dna2016 — Thu, 27 Sep 2018 14:40:23 GMT

@Lori287, that is normal, and yes I find that annoying as well, even when you have the service for it that automated message will always play. So you can disregard it and just stay on the line and let it go through. Good thing is, let's say you didn't have that service and you tried calling, the system wouldn't allow you to make that call because your plan doesn't allow it, so at the end of the day, you don't need to worry about being charged extra.

Re: Long distance charges

computergeek541 — Thu, 27 Sep 2018 19:24:54 GMT

@dna2016 wrote:
@Lori287, that is normal, and yes I find that annoying as well, even when you have the service for it that automated message will always play. So you can disregard it and just stay on the line and let it go through.

If a 1 is dialed berfore the area code, the message will never be heard. So that's the other way around it other than just ignoring the message.

Re: Long distance charges

DoctorJenny — Fri, 11 Jan 2019 00:56:49 GMT

I am on the $25 plan (unlimited in B.C., unlimited text and pictures internationally) and am wondering if friends from the U.S. call me on my new Public Mobile phone will be charged anything?

UPDATE - Got my answer. It's the person calling in who has to check THEIR plan.

Re: Long distance charges

srlawren — Fri, 11 Jan 2019 17:40:59 GMT

@DoctorJenny wrote:

UPDATE - Got my answer. It's the person calling in who has to check THEIR plan.

@DoctorJenny the doctor is IN !