topic Re: Reactivating Service - keeping old promo plan in Get Support

Reactivating Service - keeping old promo plan

gfry — Wed, 05 Jan 2022 10:46:38 GMT

My plan 90 day plan is coming renewal is coming up next month. I am also planning to be out of the country in the next month. I want to disable autopay to delay the service until I am back and can reactivate my account. I understand that I have within 90 days of suspension to reactivate. What I really want to know is when I reactivate it do I still have access to my old promo plan (it is no longer offered by publicmobile). I want to confirm because I know for other telecom companies once you are on vacation hold you can only reactivate on new inmarket plans.

Thanks!

Re: Reactivating Service - keeping old promo plan

RossN — Sun, 07 Jul 2019 23:49:48 GMT

@gfry hi as long as it isn't more than 90 days you will be fine,what was your old promo?

Re: Reactivating Service - keeping old promo plan

gfry — Sun, 07 Jul 2019 23:51:52 GMT

The old $120/12gb (LTE/4g) plan from like BF 2016?

Re: Reactivating Service - keeping old promo plan

Dunkman — Sun, 07 Jul 2019 23:53:27 GMT

@gfry

No issues. You will not lose the plan unless account is suspended more than 90 days,

Re: Reactivating Service - keeping old promo plan

RossN — Sun, 07 Jul 2019 23:55:47 GMT

@gfry hi that's a good deal if it's not throttled I would want to keep that one!!

Re: Reactivating Service - keeping old promo plan

will13am — Mon, 08 Jul 2019 00:34:45 GMT

@gfry , I use the lost phone method and keep auto pay on. This way you don't lose the auto pay reward when you restart.

Re: Reactivating Service - keeping old promo plan

mimmo — Mon, 08 Jul 2019 01:05:33 GMT

I always suggest this thread for this question.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Extended-Absence/m-p/142735#M9767

Re: Reactivating Service - keeping old promo plan

saje_ward — Mon, 08 Jul 2019 18:54:38 GMT

Since you have the fall 2016 promo and it is no longer offered, you would lose it if you do not renew it within 90 days. One month would be fine. People are of mixed opinions about whether that plan is still the best out there, I know that I am hanging on to it for now.

Re: Reactivating Service - keeping old promo plan

gfry — Mon, 08 Jul 2019 19:43:04 GMT

Yeah, the koodo migration offers were tempting and some of the new PM 3g plans provide much more data but as 5g rolls out eventually...seems wise to keep this plan for now.. (the referral and autopay discounts make it more attractive as well)