topic Re: Problem "Sign into network" and no data in Get Support

Problem "Sign into network" and no data

matty — Wed, 05 Jan 2022 10:46:36 GMT

I have a notification on my phon that says Sign in to network, and i can not use my data, i already bought add ons and in the web site it says i have them activated but i cant use my data. when i touch on the notification it says.

You are unable to acces the web becaus one of the following reasons:

No data

Your base plan has expired

You are roaming on a partner network in the USA

Your phone has been reported stolen or lost

Your account has been suspended due to fraudulent activity.

I can call and send sms but i cant use data and i need it as soon as possible.

Thanks

Re: Problem "Sign into network" and no data

ShawnC13 — Tue, 25 Sep 2018 23:58:11 GMT

@matty wrote:
I have a notification on my phon that says Sign in to network, and i can not use my data, i already bought add ons and in the web site it says i have them activated but i cant use my data. when i touch on the notification it says.

You are unable to acces the web becaus one of the following reasons:
No data
Your base plan has expired
You are roaming on a partner network in the USA
Your phone has been reported stolen or lost
Your account has been suspended due to fraudulent activity.

I can call and send sms but i cant use data and i need it as soon as possible.

Thanks

Have you checked your APN Settings?

Here is a great site to setup your APN and instructions on how to do it. Find the APN Settings for Public Mobile here!

Re: Problem "Sign into network" and no data

Anonymous — Wed, 26 Sep 2018 00:00:19 GMT

@matty: Did you re-start your phone? I bought a data add-on and it didn't work immediately. Re-started and it worked.

Re: Problem "Sign into network" and no data

matty — Wed, 26 Sep 2018 00:17:16 GMT

Hi,

Thanks for your reply. I already checked the APN settings with the support chat bot and all is fine but data still doesnt work

Re: Problem "Sign into network" and no data

matty — Wed, 26 Sep 2018 00:17:38 GMT

Hi,

Yes i did but still no data 😞

Re: Problem "Sign into network" and no data

Anonymous — Wed, 26 Sep 2018 00:20:33 GMT

@matty wrote:
Hi,

Yes i did but still no data 😞

Could you post a screenshot of your overview page? Of course blank out personal info.

Re: Problem "Sign into network" and no data

will13am — Wed, 26 Sep 2018 02:24:18 GMT

@matty, I get the sign into network notification on my $10 talk and text plan because it has no data. I sense the plan you have has no data and the add-on purchase may not have gone through. Please check that data is showing in the overview page. Note that add-on purchasing is a two step process.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974

Re: Problem "Sign into network" and no data

matty — Tue, 02 Oct 2018 06:24:49 GMT

Hi,

I already did, I have bought data before, i currently have 200mb data but the notification keeps poping up

Re: Problem "Sign into network" and no data

matty — Tue, 02 Oct 2018 06:27:55 GMT

@Moderator_Team can you guys check my phone line? i need my data and it has been already a week with this issue

Re: Problem "Sign into network" and no data

srlawren — Tue, 02 Oct 2018 16:33:07 GMT

@matty wrote:
@Moderator_Team can you guys check my phone line? i need my data and it has been already a week with this issue

@matty tagging the moderators is not the way to get help with your account--you need to private message them. Details here: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Get-Help/ta-p/251745.

Have you confirmed on the overview page that you see the add-on? If not, then you have consumed all of the data in the add-on--it disappears from the overview page once it is fully consumed.

Re: Problem "Sign into network" and no data

srlawren — Tue, 02 Oct 2018 16:37:12 GMT

@slash407 wrote:
wow so much people with problems connecting to data, i guess its safe to say PM speciality is talk n text lol

@slash407 you're not seeing the vast majority of PM customers that use their data plans without any issue, because very few people come here to post that everything is working great; instead, you only see the people that are having issues.

From past experience in the community, I would say that the majority of people having issue connecting their data are not Public Mobile's fault. Typical causes include:

- APN setting misconfiguration

- Customer has consumed of all the data in their plan/add-on(s)

- Mobile data accidentally turned off in phone settings by customer

- Phone is cutting off data becuase customer previously set a limit in the phone's setting and forgot

- Phone needs to be rebooted

None of these are issues with the service.

Re: Problem "Sign into network" and no data

Shellaberras30 — Thu, 18 Nov 2021 15:22:34 GMT

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