topic Re: Stolen phone in Get Support

Stolen phone

Mike-m — Wed, 05 Jan 2022 10:46:36 GMT

Just over a week ago now my phone was stolen from a Tim Horton's while it was charging and I fell asleep (by accident). The culprit IS on surveillance footage at The Timmies location where it happened as confirmed from the store manager. Now while the police may or may not work on catching the person(s) invloved, Is there anyway that my account could be transfered over to a new Sim card seeing how I just paid 3 months in advanced.

-the sim is in lost stolen mode.

Any help would be greatly appreciated. Thnak you in advanced.

Re: Stolen phone

Lieux — Sun, 07 Jul 2019 22:51:10 GMT

@Mike-m wrote:
Just over a week ago now my phone was stolen from a Tim Horton's while it was charging and I fell asleep (by accident). The culprit IS on surveillance footage at The Timmies location where it happened as confirmed from the store manager. Now while the police may or may not work on catching the person(s) invloved, Is there anyway that my account could be transfered over to a new Sim card seeing how I just paid 3 months in advanced.
-the sim is in lost stolen mode.
Any help would be greatly appreciated. Thnak you in advanced.

Because your sim is already in lost/stolen mode you just need to buy another Sim card and go in your self-serve account to change the number of your Sim...tab PLAN/OPTION and CHANGE YOUR SIM.

Re: Stolen phone

Dunkman — Sun, 07 Jul 2019 22:50:22 GMT

@Mike-m

Sorry to hear about your troubles.

You can can buy a new SIM card and change the number in your self service account. Easy to do.

You could also contact moderator to put your lost phone on the list/stolen blacklist if you know the IME.

Re: Stolen phone

Mike-m — Sun, 07 Jul 2019 22:49:52 GMT

But it is possible to retain plan, number, ETC?

If so that is great!

thank you kindly

Re: Stolen phone

stonechucker — Sun, 07 Jul 2019 22:51:07 GMT

You may neeed to reactivate the old sim first in My Account, then do the SIM change in My Account afterwards.

Re: Stolen phone

Dunkman — Sun, 07 Jul 2019 22:52:10 GMT

@Mike-m

@Mike-m wrote:
But it is possible to retain plan, number, ETC?
If so that is great!
thank you kindly

Yes, you keep the same number and plan. You are just switching SIM cards.

Re: Stolen phone

Mike-m — Sun, 07 Jul 2019 22:52:28 GMT

unfortunately i do not know the IME off hand, but as far as Icloud and passcode locked up its fine. useless i would assume to anyone trying to sell or buy it.

Re: Stolen phone

stonechucker — Sun, 07 Jul 2019 22:52:38 GMT

Yes, you can retain the account, by doing the steps advised.

Re: Stolen phone

stonechucker — Sun, 07 Jul 2019 22:55:19 GMT

If you have multiple iOS or macOS devices, you should be able to find the IMEI info in iCloud or iTunes.

@Mike-m wrote:
unfortunately i do not know the IME off hand, but as far as Icloud and passcode locked up its fine. useless i would assume to anyone trying to sell or buy it.

Re: Stolen phone

dabr — Sun, 07 Jul 2019 22:55:34 GMT

@Mike-m You should be able to change the sim in your self serve account. Log into your account and look for the tab to change the sim.

As a precaution also send a private message to Moderator_Team in case there is any problems with the sim change.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Stolen phone

Mike-m — Sun, 07 Jul 2019 23:03:25 GMT

I just logged into find my iphone, but it wants to send a verification code to my stolen phone.It shows the last five characters of both the serial and IME. lol 😛

Re: Stolen phone

kselmak — Sun, 07 Jul 2019 23:13:01 GMT

I'm really sorry to hear that

I hope they do something about it

They didn't do anything for me when mine was stolen abd that was at the end of 90s when you would have only 100 or so minutes during the day.

I found the guys name and location, I just called the numbers that he called and talked to his girlfriend I gave all of the info to the inspector and they said thanks and nothing came of that except that I was warned to never contact them (edit: the guy or any of the people that he talked to using my phone) again. They probably already took out your sim, you should be able to log in and change your sim if you wish and continue your service.

I really hope they find it and you get it back.

Did you see the surveillance?

Re: Stolen phone

krazykiwi — Sun, 07 Jul 2019 23:11:35 GMT

@Mike-m wrote:
I just logged into find my iphone, but it wants to send a verification code to my stolen phone.It shows the last five characters of both the serial and IME. lol 😛

If you login into Apple ID you will get the full Ser# and IMEI # however you do need to be able to receive the verification code to enter which will be sent to any device that your apple ID is associated with.

Re: Stolen phone

krazykiwi — Sun, 07 Jul 2019 23:24:26 GMT

@Mike-m

Also, once you switch your phone number to the new sim, the code for Apple ID will go to anyphone you put that sim in. That will give you access to your apple id page which will give you the IMEI number that you can use to blacklist the phone. Not sure why the police can't go to the carrier with the IMEI number to track down the thief?

Re: Stolen phone

geopublic — Mon, 08 Jul 2019 00:33:05 GMT

@krazykiwi wrote:
@Mike-m
Notsure why the police can't go to the carrier with the IMEI number to track down the thief?

Maybe because if the police is only dealing with iPhone thieves the real criminals will be having a party!

Re: Stolen phone

Dogbert — Mon, 08 Jul 2019 00:45:30 GMT

When I travel; I've purchased one of these and drilled a hole for the USB cable to charge at various places safely (link). I know it's not convenient, but neither is losing a phone on the road.

Re: Stolen phone

krazykiwi — Mon, 08 Jul 2019 00:48:36 GMT

@geopublic wrote:
@krazykiwi wrote:
@Mike-m
Notsure why the police can't go to the carrier with the IMEI number to track down the thief?

Maybe because if the police is only dealing with iPhone thieves the real criminals will be having a party!

All cell phones have IMEI numbers that are traceable, what does iPhone have to do with it?

Re: Stolen phone

computergeek541 — Mon, 08 Jul 2019 02:01:45 GMT

@Dogbert wrote:
When I travel; I've purchased one of these and drilled a hole for the USB cable to charge at various places safely (link). I know it's not convenient, but neither is losing a phone on the road.

What's to prevent someone from stealing this box? I would say for something such as this to be effective, the safe would have to be large and heavy enough for someone to not want to steal. Yet, this product is advertised as portable and convenient.

Re: Stolen phone

GinYVR — Mon, 08 Jul 2019 04:14:49 GMT

@Mike-mIf you want to look up your serial number IMEI and has another iOS device.. go into Settings.. click on your iCloud acount.. your iPhone should be listed there.. click on the iPhone and the full serial number and IMEI number will be there. Yes you will only see the last 5 digits if you go to icloud.com. I think it is a security feature as Apple can verify you a lot better with devices that has a secure enclave.

Re: Stolen phone

Mike-m — Mon, 08 Jul 2019 05:19:35 GMT

When i Do that it wants to verify who i am by doing so it wants to send my phone a code, so no i cannot obtain the full serial or IME.