topic Re: My Plan in Get Support

My Plan

sillk007 — Wed, 05 Jan 2022 10:46:32 GMT

I have a $35 plan which includes: why am I not able to make a long distance call within Canada?

Special Offer! $35 for 1 GB + 500 MB AutoPay BonusDetails

Plan Details:

30-day plan
1 GB of data at 3G speed4
Bonus 500 MB with AutoPay
Unlimited Canada-wide Talk
Unlimited International Text and Picture Messaging3
Voicemail and Call Displan

Re: My Plan

dabr — Sun, 07 Jul 2019 22:36:28 GMT

@sillk007 Make sure to add +1 in front of your contact numbers. You should be able to call anyone in Canada with your plan.

Re: My Plan

Dunkman — Sun, 07 Jul 2019 22:35:10 GMT

@sillk007

Does your other features work like text and data? In your self service account, is your account status active?

Re: My Plan

Triguy — Sun, 07 Jul 2019 22:46:10 GMT

Did you have your number transferred (port) from another provider ? Are you able to make local calls ? If you still have problems then contact a moderator.

To send a private message to a moderator click this link and describe your issue.

Re: My Plan

kselmak — Sun, 07 Jul 2019 22:59:56 GMT

Are you not able to make the calls (and hear recording that says the call is not covered by your plan or something along the lines that you need to buy add-on) or do you hear a warning that long distance charges may apply.

In the first case you will most likely have to contact moderators at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In the second place you can just ignore the warning and if you want to avoid hearing it dial 1 in front of the number

Re: My Plan

geopublic — Sun, 07 Jul 2019 23:28:15 GMT

@sillk007 wrote:
I have a $35 plan which includes: why am I not able to make a long distance call within Canada?
Special Offer! $35 for 1 GB + 500 MB AutoPay BonusDetails
Plan Details:
30-day plan
1 GB of data at 3G speed4
Bonus 500 MB with AutoPay
Unlimited Canada-wide Talk
Unlimited International Text and Picture Messaging3
Voicemail and Call Displan

@sillk007 You should be able to. Are you dialing the number directly or from your phone contacts? Try calling directly with a +1 in front of the number. Also make sure you are dialing the correct area code and number

Re: My Plan

hairbag1 — Sun, 07 Jul 2019 23:31:21 GMT

@sillk007 wrote:
I have a $35 plan which includes: why am I not able to make a long distance call within Canada?
Special Offer! $35 for 1 GB + 500 MB AutoPay BonusDetails
Plan Details:
30-day plan
1 GB of data at 3G speed4
Bonus 500 MB with AutoPay
Unlimited Canada-wide Talk
Unlimited International Text and Picture Messaging3
Voicemail and Call Displan

Welcome to Public Mobile. If you have the plan shown above, you're able to call anywhere in Canada as long as you're in Canada and the plan is active..

If you're getting the ol' "long distance rates may apply"...just ignore. During your 30 day plan, you will not be charged any extra for any calls in Canada.

If you still aren't able to make a call connect, you'll have to contact a moderator for their assisstance.

Re: My Plan

cavemantoronto — Mon, 08 Jul 2019 04:31:17 GMT

@sillk007 wrote:
I have a $35 plan which includes: why am I not able to make a long distance call within Canada?
Special Offer! $35 for 1 GB + 500 MB AutoPay BonusDetails
Plan Details:
30-day plan
1 GB of data at 3G speed4
Bonus 500 MB with AutoPay
Unlimited Canada-wide Talk
Unlimited International Text and Picture Messaging3
Voicemail and Call Displan

Account setup or provisioning issue. Only moderators can fix. Doing the 1 won't make difference. Dialing 1 only skips long distance charge message but call would still ring after message.

Re: My Plan

GinYVR — Mon, 08 Jul 2019 06:59:20 GMT

@sillk007Can you try it again to see if it works now? Telus did had an outage earlier today.