topic Re: Lousy service in Get Support

Lousy service

Shabananasir — Wed, 05 Jan 2022 10:46:20 GMT

I'm extremely frustrated and vented about it on Facebook etc etc and many attempts to reach you went in vain I've cancelled my service couldn't make local calls .....went to the booth they were unable to help me please refund my money back paid $67

kindly send my refund to

shabana nasir

========== Private info deleted.

Re: Lousy service

tbark — Tue, 25 Sep 2018 15:18:28 GMT

To get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with your account.

They are Public Mobile support employees who can help with your issue (More details).

Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].

Messages are replied to during business hours and in the order they are received

Typical response time is between 1-3 hours, but can be up to 48 hours.

There is no need to send multiple messages.

Re: Lousy service

Anonymous — Tue, 25 Sep 2018 15:24:19 GMT

@Shabananasir: Site policy requires that you not show personal information here. This is an open forum where anyone can read whether logged in or not. Click on the little 3 dots in the upper right corner of your post to edit.

This is the place to get support. You vented pointlessly in the wrong place.

Re: Lousy service

hairbag1 — Tue, 25 Sep 2018 15:36:10 GMT

Can you provide some detail about why you're so frustrated with PM please. Maybe your experience can help me or someone else. Thanks.

Re: Lousy service

RobertQc — Tue, 25 Sep 2018 15:51:33 GMT

@Shabananasir wrote:
I'm extremely frustrated and vented about it on Facebook etc etc and many attempts to reach you went in vain I've cancelled my service couldn't make local calls .....went to the booth they were unable to help me please refund my money back paid $67
kindly send my refund to *** DELETE YOUR PERSONAL DETAILS

Public mobile is telus which is also bell, we have a top tier network with the best service coverage in ontario. PM beats Rogers by almost 10%. We have less customer service but we have EXCELLENT cellular service. If you actually experience poor cellular service its more likely a user / hardware (phone) issue. Or you live under a rock (or have your walls covered in tinfoil). Based on the address (REMOVE YOUR PERSONAL DETAILS) you should be getting the best service in your area of GTA. If you would let us know we can likely assist you in getting the proper service.