topic Re: account not being verified in Get Support

account not being verified

abelhabel — Wed, 05 Jan 2022 10:46:16 GMT

hi there, i cant seem to login and update my credit card information. my email is not recognized even though i have a public mobile accout.

Re: account not being verified

RossN — Sun, 07 Jul 2019 17:01:54 GMT

@abelhabel hi you are not the first one today they may be having some issues I suggest you wait an hour and try again

Re: account not being verified

popping — Sun, 07 Jul 2019 17:20:27 GMT

@abelhabel wrote:
hi there, i cant seem to login and update my credit card information. my email is not recognized even though i have a public mobile accout.

The edit function does not work. Delete the old entry and add your credit card info again.

Make sure the credit card address matches on your statment.
1. If you live in multi-unit building, don't use the unit # or apt#. Just use the building number.
2. If the postal code on your statement has a space in the middle, left the last digit out. PM check the first 6 characters of the postal code only including the middle space.

Re: account not being verified

selva1 — Sun, 07 Jul 2019 17:29:32 GMT

As another member said, wait for few hours. This happened to me 2 days go when I try to add funds for add on for US roaming, but it was fine next day morning. By the way, I love PM add on for US roaming and nobody can beat that option. Good luck!

Re: account not being verified

ChuckYeah — Sun, 07 Jul 2019 17:44:33 GMT

This may sound stupid, but have you created you My Account profile. It's not automatically created when you sign up. If you've already done that time is your solution, I think.

Re: account not being verified

Luddite — Sun, 07 Jul 2019 20:00:20 GMT

@abelhabel wrote:
hi there, i cant seem to login and update my credit card information. my email is not recognized even though i have a public mobile accout.

First, try the account reset function here: https://selfserve.publicmobile.ca/forgot-password/.

If that fails, click this https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 to send a private message to the moderator team with a description of your issue.