topic Re: Not able to verify email account in Get Support

Not able to verify email account

meganlee — Wed, 05 Jan 2022 10:46:08 GMT

New to PM, ported over a number (3 weeks ago). I am trying to set up an account online. I was able to verify the phone number, but not the email address associated with the account. Which is strange, because I have received 2 emails from PM to this email account.

Please help, as I would like to auto pay my bill;)

Re: Not able to verify email account

RossN — Sun, 07 Jul 2019 14:58:26 GMT

@meganlee what is the message you are receiving

Re: Not able to verify email account

Dunkman — Sun, 07 Jul 2019 15:16:41 GMT

@meganlee

The website is finicky at times. Maybe try again with same email address with a different web browser, clearing cache or incognito mode. Chrome incognito works well with this site.

If that still does not work, you may need to contact moderator to help set up account

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not able to verify email account

geopublic — Sun, 07 Jul 2019 15:19:21 GMT

@meganlee wrote:
New to PM, ported over a number (3 weeks ago). I am trying to set up an account online. I was able to verify the phone number, but not the email address associated with the account. Which is strange, because I have received 2 emails from PM to this email account.

Please help, as I would like to auto pay my bill;)

@meganlee Click here to register your selfserve account.

Re: Not able to verify email account

Dogbert — Sun, 07 Jul 2019 16:47:15 GMT

This sounds like a web browser issue; below are a few steps I would try:

1. Chrome "Incognito" mode.

2. Internet Explore "InPrivate Browsing" mode.

3. Copy the activation link to either of those browsers and try again.