topic Re: Removing Add-ons in Get Support

Removing Add-ons

percyjones — Wed, 05 Jan 2022 10:46:00 GMT

I need to have an Add-on removed from my account. Because I have money pre-loaded, it keeps re-adding the plan every 10 days. I cannot find any way to remove it.

Re: Removing Add-ons

ChuckYeah — Sun, 07 Jul 2019 14:09:05 GMT

Add onsare one-time purchases that do not renew automatically. Are you sure it's not something else ?

Re: Removing Add-ons

Dunkman — Sun, 07 Jul 2019 14:13:55 GMT

@percyjones

Normally, purchasing add ons is a one time purchase, not re-occurring. Which add on? Add ons are removed when the allottment is used up or with US roaming add on, the 10 day time expires.

Are you wanting to suspend your account ? Your plan will be billed monthly if on autopay or have avaiable balance. If you want to stop paying your plan, you could report your phone lost/stolen. Once you want to restart your plan, then report found. However, if more than 90 days in suspeneded state, your account will be closed and phone number lost.

Re: Removing Add-ons

mimmo — Sun, 07 Jul 2019 14:49:49 GMT

can you post a screenshot of your payment history showing these automatic purchases?

Re: Removing Add-ons

geopublic — Sun, 07 Jul 2019 15:26:27 GMT

@percyjones wrote:
I need to have an Add-on removed from my account. Because I have money pre-loaded, it keeps re-adding the plan every 10 days. I cannot find any way to remove it.

@percyjones Did you purchase the add-on in error and want a credit? Addon purchases are not automatic. The only way to get a credit is to ask the moderator team.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team

Re: Removing Add-ons

cavemantoronto — Mon, 08 Jul 2019 04:56:03 GMT

@percyjones wrote:
I need to have an Add-on removed from my account. Because I have money pre-loaded, it keeps re-adding the plan every 10 days. I cannot find any way to remove it.

Should not happen. Are you on a 10, 30, or 90 day plan? If on old 10 day plan, it could be Autopay charging for your plan. Add-on don't renew self so no reason to remove. Also, no autopay on add ons. Or is it using up extra balance?

Re: Removing Add-ons

srlawren — Mon, 08 Jul 2019 05:59:58 GMT

@cavemantoronto wrote:
Should not happen.

@cavemantoronto yeah, no kidding!

My guess is misunderstanding/misinterpretation of transaction history. It would be nice if the OP would answer this request from @mimmo, so we could help them get to the bottom of things

@mimmo wrote:
can you post a screenshot of your payment history showing these automatic purchases?

Oh well!