topic Re: Invalid sim card in Get Support

Invalid sim card

jimeagle — Wed, 05 Jan 2022 10:45:58 GMT

Hi I bouthe sim card from wallmart few days ago with new phone number,after installing the sim card every thing works perfect then i port my own number from PC through modrator and now nothing work and massage said INVALID SIM CARD.

My phone is moto g 3rd and i unlock the phone the first time install the sim card with a pin number from PC P/S All the option on phone setting for net working and oprator info etc are grey and not responding and I rest the networking too. Thanks

Re: Invalid sim card

RossN — Sun, 07 Jul 2019 13:12:25 GMT

@jimeagle hi it sounds like they are still porting your number you should get a message when its done

Re: Invalid sim card

Triguy — Sun, 07 Jul 2019 13:14:21 GMT

Try removing the sim card and reinsert it then reboot your phone.

Re: Invalid sim card

RossN — Sun, 07 Jul 2019 13:14:37 GMT

@jimeagle how long since you ported something may have gone wrong here is the moderator link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Invalid sim card

will13am — Sun, 07 Jul 2019 13:51:43 GMT

@jimeagle , I am confused by your statement p"from PC through moderator". Normally, customers submit porting information via the self serve account. The moderators for support porting if you private message them with the request. Which did you do? Also porting should not mess up your account to the extent of creating an invalid SIM card error. Are you able to get into your account and check the status of your account? If everything looks okay there, perhaps your hardware may have problems reading the SIM card. If you went the moderator route with the number port, keep the conversation going with them and have them look into your problem. Looking forward to more detail so that focused suggestions can be provided.

Re: Invalid sim card

jimeagle — Sun, 07 Jul 2019 13:56:02 GMT

yes i received confirmation massage

Re: Invalid sim card

jimeagle — Sun, 07 Jul 2019 14:04:28 GMT

For every body information the only way to port your number from PC mobile company is through moderator and my account is in good shape every think is OK

Re: Invalid sim card

ChuckYeah — Sun, 07 Jul 2019 14:05:10 GMT

What happens if you call the temporary number? From another phone obviously.

Re: Invalid sim card

Dunkman — Sun, 07 Jul 2019 14:10:04 GMT

@jimeagle wrote:
For every body information the only way to port your number from PC mobile company is through moderator and my account is in good shape every think is OK

@jimeagle

Then something weird happened with your port. As oracle will13am suggested above, you should contact moderator again who ported your number. Just reply via private message.

Maybe try rebooting your phone.

Re: Invalid sim card

jimeagle — Sun, 07 Jul 2019 15:02:10 GMT

Up date info: This morning I install my sim card to another phone and every thing is OK.

This is very bizarre because this sim card work before with my moto g 3rd generation

when i installed the sim card first time ask for sim card network pin number and after putting the pin number every thing work fine but when my phone stop working with PC I install the PM sim card but didn't ask for pin again just massage NOT VALID SIM CARD

Re: Invalid sim card

GinYVR — Sun, 07 Jul 2019 19:10:04 GMT

@jimeagle You need to unlock your PC phone to accept the Public Mobile SIM card.

Re: Invalid sim card

jimeagle — Mon, 08 Jul 2019 00:06:07 GMT

As i explain two time before i got the unlock pin and put in the phone and every thing works the problem start after porting the number and reinserting the sim card.

Re: Invalid sim card

krazykiwi — Mon, 08 Jul 2019 00:17:17 GMT

@jimeagle wrote:
As i explain two time before i got the unlock pin and put in the phone and every thing works the problem start after porting the number and reinserting the sim card.

Hi, you say that the PM sim card works in a different phone....this clearly takes the sim card (PM) out of the equation leaving only the phone to work with. What happens when you put a different sim card (not PM) that you know is working into your phone?

EDIT: Confirm with your PM sim card in the other phone that everything is working, text in/out, calls in/out and data if you have it.