topic Re: Sim Not working in Get Support

Sim Not working

kulainur — Wed, 05 Jan 2022 10:45:49 GMT

Hello,

Yesterday I activated the SIM card, but it didnt work. I cant call, message etc

Please help

Re: Sim Not working

hairbag1 — Sun, 07 Jul 2019 02:56:55 GMT

@kulainur wrote:
Hello,
Yesterday I activated the SIM card, but it didnt work. I cant call, message etc
Please help

Did you check to make sure your phone is compatible with PubliC Mobile. Click Get Started at top of page and scoll down to Start Checking.

Re: Sim Not working

mimmo — Sun, 07 Jul 2019 02:59:12 GMT

@kulainur was a self serve account created? Ie can you log in?

Did you get any emails from public mobile about activation?

What phone are you using? Is it possible it is not compatible?

If you try to activate the sim again does it say invalid sim? Ie the activation process was not complete.

Re: Sim Not working

kulainur — Sun, 07 Jul 2019 03:21:27 GMT

Account created, email received.

Phone is Lenova

My friend got referal from me

But i cant call ar receive calls

Re: Sim Not working

popping — Sun, 07 Jul 2019 03:25:19 GMT

@kulainur wrote:
Hello,
Yesterday I activated the SIM card, but it didnt work. I cant call, message etc
Please help

Is your account status active?

If active, try your PM SIM with another phone from your friend or family. I want to isolate whether your problem is due to phone or PM service issue.

Re: Sim Not working

hairbag1 — Sun, 07 Jul 2019 03:26:25 GMT

@kulainur wrote:
Account created, email received.
Phone is Lenova
My friend got referal from me
But i cant call ar receive calls

When you log into My Account, does is say your plan is ACTIVE ? Did you follow direction to check your phone is compatible ? Is you phone locked to previous cell provider ?

Re: Sim Not working

popping — Sun, 07 Jul 2019 03:30:57 GMT

@kulainur wrote:
Account created, email received.
Phone is Lenova
My friend got referal from me
But i cant call ar receive calls

Which model Lenova phone are you using?

Re: Sim Not working

geopublic — Sun, 07 Jul 2019 03:35:16 GMT

@kulainur wrote:
Account created, email received.
Phone is Lenova
My friend got referal from me
But i cant call ar receive calls

@kulainur Best to test the sim in another phone. If it works Thein your phone is not compatible.

Re: Sim Not working

Dogbert — Sun, 07 Jul 2019 06:30:57 GMT

When checking you online. Does your SIM show active?

It could be due to your phone.

I recommend that you try your SIM in a friend's phone or try your friend's SIM in your phone. If they're on Telus/Koodo/PM; it'll tell you that your phone is compatible with the Telus network (PM operates on Telus' network).

If swapping works for both of you, then it could be that your SIM was not inserted properly.

Good Luck!

Re: Sim Not working

frostbite — Sun, 07 Jul 2019 07:44:00 GMT

@Dogbert wrote:
When checking you online. Does your SIM show active?

It could be due to your phone.

I recommend that you try your SIM in a friend's phone or try your friend's SIM in your phone. If they're on Telus/Koodo/PM; it'll tell you that your phone is compatible with the Telus network (PM operates on Telus' network).

If swapping works for both of you, then it could be that your SIM was not inserted properly.

Good Luck!

There an echo? What did popping say 3 hours before you?

Re: Sim Not working

AngelczK — Tue, 09 Jul 2019 05:30:00 GMT

Is it a 3g, 4g phone.. if so, its compatible.. check your network settings..

Re: Sim Not working

computergeek541 — Tue, 09 Jul 2019 06:14:33 GMT

@AngelczK wrote:
Is it a 3g, 4g phone.. if so, its compatible.. check your network settings..

There are many 3g/4g/LTE compatible phones that are not compatible with Public Mobile.

In addition, a phone being compatible with LTE on Public Mobiile does not ensure the ability to be able to make and receive phone calls. For that bands 2 and/or 4 for the HSPA network are required.