topic Re: Public Mobile SMS Notifications in Get Support

Public Mobile SMS Notifications

Moid_I — Tue, 04 Jan 2022 17:40:46 GMT

From time to time you may see some text messages we’ve sent related to your Public Mobile account and services. These messages are designed to help you better manage your account, inform you of service updates, and keep you up to date on exclusive customer offers. These messages will be sent from either 611, or a 4 digit short code (example: 5073)

Below you will find some examples of text messages you may receive:

Scenario Description	English
AutoPay cannot be processed: *Time of price plan renewal if Auto Top up fails	Public Mobile here. Sorry, we weren't able to process you AutoPay renewal. Visit publicmobile.ca/selfserve to make a payment or update your information.
Payment reminder * SMS sent 1 day before Price plan renewal	Public Mobile here. Your payment is due tomorrow & there isn't enough money in your account to renew your plan. For more info visit publicmobile.ca/selfserve
Payment reminder * SMS sent 3 day charging Price plan fee	Public Mobile here. Just a heads up, your payment is due on (Billing Date). If you're on AutoPay or have already paid, please ignore this message.
Payment not received/Plan not renewed:	Public Mobile here. Sorry your plan did not renew because we did not receive your payment. Make a payment at publicmobile.ca/selfserve.
Payment received/Plan renewed	Public Mobile here. Thank you for your payment. Your plan has been renewed for another 30 days. Now we can keep the conversation going.
Payment Voucher successfully applied to account:	Public Mobile here. Your payment has been successfully added to your account.
Credit Card Expiry notification *Message sent 15 days and 7 days before cc Expiry	Public Mobile here. REMINDER: The credit card on your account expires at the end of this month. Visit PublicMobile.ca/SelfServe to update your card details
Reward successfully applied to account	Public Mobile here. You've earned Rewards and they've been added to your account. Get the details at publicmobile.ca/selfserve in the 'Payment History' tab
Received if someone tries to text you and you don’t subscribe to a text plan:	Sorry, your current plan does not include text messaging. To update your plan to include texting and for info about your account visit selfserve.publicmobile.ca
Received if someone tries to text you and you don’t subscribe to a text plan:	You have been sent a text but you need to have texting in your plan to receive it. Go to selfserve.publicmobile.ca for info about your account. Public Mobile
Received if you attempt to send a text outside of Canada and do not subscribe to an International Text Plan	Public Mobile here. Sorry, we do not offer text messaging outside of Canada at this time.
Warning Notification: 10 minutes remaining in international long distance Add-on:	Public Mobile here. You have 10 minutes left in your long distance add-on. Go to publicmobile.ca/selfserve for more options.
Warning Notification: 95% of data allotment has been used	Public Mobile here. You have used 95% of the data included in your service. Go to publicmobile.ca/selfserve for more options.
Warning Notification: 75% of data allotment has been used	Public Mobile here. You have used 75% of the data included in your service. Go to publicmobile.ca/selfserve for more options.
Warning Notification: all long distance Add-on minutes have been used	Public Mobile here. You have no more minutes left on your Long Distance Add-on. Get another Add-on by dialing *611.
Notification: PIN has been changed:	Your new PIN is ( New Pin).

Re: Public Mobile SMS Notifications

makkahn28 — Tue, 11 Aug 2015 23:42:49 GMT

Now that info is very helpful. Thanks @Moid_I

Re : Public Mobile SMS Notifications

yann — Sat, 31 Oct 2015 19:03:05 GMT

Re: Public Mobile SMS Notifications

hlzhang — Thu, 04 Feb 2016 14:57:01 GMT

These are very helpful. It sends out automatically? or we need to subscribe?

Re: Public Mobile SMS Notifications

terrilin — Tue, 09 Feb 2016 19:36:07 GMT

@hlzhang I think it's automatic. I have received some texts from PM about voicemail reset/setting before. It's awesome that there are some texts about data usage reminder!

Re: Public Mobile SMS Notifications

Torkylady — Mon, 01 Aug 2016 22:06:01 GMT

Anyway that we can get the

"Sorry, we do not offer text messaging outside of Canada at this time"

to stop being sent?

It has happened 8 times in the last month. No text messages I have ever sent are out of Canada

Thanks

Re: Public Mobile SMS Notifications

computergeek541 — Sat, 29 Oct 2016 05:32:29 GMT

Re: Public Mobile SMS Notifications

piggykiller — Sun, 29 Jan 2017 21:45:58 GMT

you will receive the notification from 100 too.

Re: Public Mobile SMS Notifications

nhanken — Wed, 08 Mar 2017 18:34:48 GMT

I think that if we're registered for Auto Pay, there should be a way for the system to know and not send us a reminder to pay our bills when they're due.

Re: Public Mobile SMS Notifications

summamo — Mon, 13 Mar 2017 18:59:22 GMT

@hlzhang I'm sure you already know the answer but you do not need to subscribe as it does it automatically for you. 🙂

Re: Public Mobile SMS Notifications

casperr — Wed, 27 Sep 2017 02:38:52 GMT

Thank you. These are helpful

Re: Public Mobile SMS Notifications

Alissa — Fri, 08 Dec 2017 20:38:43 GMT

very helpful! Thank you.

Re: Public Mobile SMS Notifications

RohanRon_ON — Wed, 20 Dec 2017 04:29:32 GMT

The notifications while helpful should be sent out on a monthly basis perhaps for tips and tricks. while a notification for balance under $5 would be nice to have.

Re: Public Mobile SMS Notifications

computergeek541 — Wed, 20 Dec 2017 06:54:11 GMT

@RohanRon_ON wrote:
The notifications while helpful should be sent out on a monthly basis perhaps for tips and tricks. while a notification for balance under $5 would be nice to have.

The notifications, while some would find helpful, I find to be an slight annoyance, with no apparent way to opt out. I actually block these text messages.

My opinion is that I really don't need a text message to remind me to top up every single month (I'm on Autopay), and also don't need to receive a text message that pretty much says "plan renewed, everything okay". Besides, I'm ceratin if the plan did not renew okay, they'd send you a message saying that, never mind the fact that the service would stop working. Public Mobile also sends separate text messages saying that rewards have been applied to your plan when I already know this.

Public Mobile also sends a CCTS reminder to all customers by text messages every few months. Once again, this is redundant and customers to do not need to be told this on a regular basis.

So really, of all the text messages I've ever received from Public Mobile, the only useful one was the one to tell me that my number porting had completed. Other than that, for me, they were all pointless.

Re: Public Mobile SMS Notifications

srlawren — Wed, 20 Dec 2017 19:49:17 GMT

@RohanRon_ON wrote:
The notifications while helpful should be sent out on a monthly basis perhaps for tips and tricks. while a notification for balance under $5 would be nice to have.

@RohanRon_ON no thanks. Maybe by opt-in only?

Re: Public Mobile SMS Notifications

TRolf — Fri, 16 Mar 2018 16:27:14 GMT

I'm getting notifications for 75% usage well before actually getting to 75%.

At time of writing, I've used 263/500MB, and it warmed me at 257. 257/500=55%.

What I'm concerned about is being short-changed. Am I paying for 500 but only receiving 257/0.75 = ~370?

Re: Public Mobile SMS Notifications

srlawren — Fri, 16 Mar 2018 20:31:55 GMT

@TRolfwrote:
I'm getting notifications for 75% usage well before actually getting to 75%.

At time of writing, I've used 263/500MB, and it warmed me at 257. 257/500=55%.

What I'm concerned about is being short-changed. Am I paying for 500 but only receiving 257/0.75 = ~370?

Sounds like a glitch. I'd suggest you reach out to the moderator team. Here's all the details:

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:00pm [Toronto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: Public Mobile SMS Notifications

mogli — Tue, 21 Aug 2018 17:44:30 GMT

If you have limited texts per month in your plan, do these system generated texts cut into your quota of texts allowed per month ..?

Re: Public Mobile SMS Notifications

srlawren — Tue, 21 Aug 2018 17:48:35 GMT

@mogli wrote:
If you have limited texts per month in your plan, do these system generated texts cut into your quota of texts allowed per month ..?

@mogli only the outbound texts are metered on the $10/50/50 plan, so these texts do not count against the 50 texts. All other plans are either unlimited texting (in either direction) or have no texting at all. So the short answer to your questoin is: no.

Re: Public Mobile SMS Notifications

krazykiwi — Tue, 21 Aug 2018 18:15:19 GMT

@computergeek541 wrote:
@RohanRon_ON wrote:
The notifications while helpful should be sent out on a monthly basis perhaps for tips and tricks. while a notification for balance under $5 would be nice to have.

The notifications, while some would find helpful, I find to be an slight annoyance, with no apparent way to opt out. I actually block these text messages.

My opinion is that I really don't need a text message to remind me to top up every single month (I'm on Autopay), and also don't need to receive a text message that pretty much says "plan renewed, everything okay". Besides, I'm ceratin if the plan did not renew okay, they'd send you a message saying that, never mind the fact that the service would stop working. Public Mobile also sends separate text messages saying that rewards have been applied to your plan when I already know this.

Public Mobile also sends a CCTS reminder to all customers by text messages every few months. Once again, this is redundant and customers to do not need to be told this on a regular basis.

So really, of all the text messages I've ever received from Public Mobile, the only useful one was the one to tell me that my number porting had completed. Other than that, for me, they were all pointless.

Although you find these text pointless, many find them helpful has it as been proven by post on here wondering why their data isn't working only to find out they reached their limit. Remember there are no overages in PM so some people need to be reminded that they are reaching their limit otherwise they would panic when their phone stopped working.