topic Re: phone issue in Get Support

phone issue

kush816 — Wed, 05 Jan 2022 10:45:41 GMT

my phone is going straigh to voicemail.

Re: phone issue

sunflowershine — Sun, 07 Jul 2019 01:43:10 GMT

@kush816 Are you porting your old number to PM?

Re: phone issue

kush816 — Sun, 07 Jul 2019 01:44:33 GMT

yeah.. and i cant even go thru my voicemail

Re: phone issue

ChuckYeah — Sun, 07 Jul 2019 01:45:20 GMT

@kush816 what type of phone ?

Re: phone issue

sunflowershine — Sun, 07 Jul 2019 01:45:50 GMT

@kush816 Your porting is not completed yet. So the voicemails are in your previous carrier.

Re: phone issue

kush816 — Sun, 07 Jul 2019 01:46:15 GMT

samsung a20

Re: phone issue

sunflowershine — Sun, 07 Jul 2019 01:47:40 GMT

@kush816 You will receive a text to confirm that your porting is complete by PM.

Re: phone issue

kush816 — Sun, 07 Jul 2019 01:48:55 GMT

yeah.. it was working fine yesterday but today is different,, its going straigh to my voicemail

Re: phone issue

hairbag1 — Sun, 07 Jul 2019 01:51:34 GMT

Use your old sim until porting process is completed. You'll recieve a text from PM when that's done.

Re: phone issue

geopublic — Sun, 07 Jul 2019 01:49:00 GMT

@kush816 wrote:
yeah.. and i cant even go thru my voicemail

@kush816Who was your previous provider? A phone port is not immediate your old provider must release you number before you can start receiving calls. Best to continue to use your old sim card until it stops working. Once that happens it means that the port has completed and at that point if you insert your PM sim card you will be able to receive calls.

Re: phone issue

RossN — Sun, 07 Jul 2019 01:50:27 GMT

Re: phone issue

kush816 — Sun, 07 Jul 2019 01:50:22 GMT

its already transfere...

Re: phone issue

RossN — Sun, 07 Jul 2019 01:51:43 GMT

@kush816

Check the phone settings in case you have accidentally turned on block calls, or do not disturb. Those are usually the culprits.

Then login to voicemail confirm that is also not set to send to voicemail.

Re: phone issue

ChuckYeah — Sun, 07 Jul 2019 01:52:34 GMT

Try cycling your airplane mode.

Re: phone issue

geopublic — Sun, 07 Jul 2019 01:54:20 GMT

@kush816 wrote:
its already transfere...

@kush816 Did you receive a text from Public Mobile informing you that the number transfer had completed?

Re: phone issue

sunflowershine — Sun, 07 Jul 2019 01:55:44 GMT

@kush816 Could you try switching from LTE to 3G network.

Re: phone issue

kush816 — Sun, 07 Jul 2019 01:56:10 GMT

it was bell they already call me yesterday.. we talk everything was fine.. i mean once i got the text saying that your number is ported i start using and it was fine.. i was using public mobile yesterday and it was working fine... its not like i just switch and expect to work right away.

Re: phone issue

kush816 — Sun, 07 Jul 2019 01:56:57 GMT

and the old sim is not working because theres no service

Re: phone issue

geopublic — Sun, 07 Jul 2019 01:58:30 GMT

@kush816 wrote:
it was bell they already call me yesterday.. we talk everything was fine.. i mean once i got the text saying that your number is ported i start using and it was fine.. i was using public mobile yesterday and it was working fine... its not like i just switch and expect to work right away.

@kush816 Check to make sure your phone's do not disturb mode is not turned on.

Re: phone issue

kush816 — Sun, 07 Jul 2019 02:02:55 GMT

everything on phone is fine.. i put another sim card and its ringing