topic Re: I cannot make a call in Get Support

I cannot make a call

CFW — Wed, 05 Jan 2022 10:45:28 GMT

i try to call locally and i get a recording to say my plan does not include talk time. It does and is good until mid-Sept. Any clues?

Re: I cannot make a call

CFW — Sat, 06 Jul 2019 23:12:01 GMT

It is now working after four tries

Re: I cannot make a call

bravo_md — Sat, 06 Jul 2019 23:18:55 GMT

What plan do you have and how many minites/calls are you allowed?

Re: I cannot make a call

geopublic — Sun, 07 Jul 2019 00:39:06 GMT

@CFW wrote:
i try to call locally and i get a recording to say my plan does not include talk time. It does and is good until mid-Sept. Any clues?

@CFW Are you on a 90 day plan unlimited calling? If yes, is it Canada wide or Province wide?

If it keeps happening then maybe let the moderator team know so that they can check your account for any potential issues/problems.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

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Re: I cannot make a call

cavemantoronto — Mon, 08 Jul 2019 05:07:51 GMT

@CFW wrote:
It is now working after four tries

Good to hear. You probably won't find out what happened. If it works now, I would ignore it unless it keeps doing it.

Re: I cannot make a call

GinYVR — Mon, 08 Jul 2019 06:57:00 GMT

@cavemantoronto @CFW

Telus did had a network outage earlier today.. I just post it for completness sake

https://twitter.com/TELUSsupport/status/1148075086835879936

Good evening. Some customers may experience calling issues as the result of a service interruption on other carriers' networks. We are continue to monitor the issue as the providers work to resolve their outage.

Re: I cannot make a call

stonechucker — Mon, 08 Jul 2019 23:20:45 GMT

@GinYVR wrote:
@cavemantoronto @CFW

Telus did had a network outage earlier today.. I just post it for completness sake

https://twitter.com/TELUSsupport/status/1148075086835879936

Good evening. Some customers may experience calling issues as the result of a service interruption on other carriers' networks. We are continue to monitor the issue as the providers work to resolve their outage.

According to that message, it wasn’t Yelus. The radio news this morning stated it was a Freedom Mobile almost total system wide issue, and Freedom was not receiving or sending telephone calls or SMS.

Re: I cannot make a call

GinYVR — Tue, 09 Jul 2019 14:16:17 GMT

@stonechucker Telus was affected according to Canadian Press https://business.financialpost.com/telecom/outage-problems-at-mobile-service-providers-causing-voice-service-issues

"Other carriers also experienced some disruptions that began about the same time but Telus and Bell say their issues have been resolved.

Telus says its customers began reporting an inability to receive or place voice calls with Freedom Mobile or Rogers customers starting about 2 p.m. Sunday. It says those problems were resolved about 1 a.m. Monday."