topic Re: Iphone 6 Searching or No Service in Get Support

Iphone 6 Searching or No Service

Ashbury — Wed, 05 Jan 2022 10:45:26 GMT

I recently picked up an iphone 6. It was previously used with Telus. My current phone is working without a problem with the current sim card. When I put the sim card into the iphone it says "searching" or "no service".

I've looked through the community messages and have seen similar concerns along with some things to try. The phone has the lates IOS, I've tried toggling airplane mode on and off, toggled roaming and LTE, nothing works. Does anybody have any thoughts on how this can be fixed?

Re: Iphone 6 Searching or No Service

GR — Sat, 06 Jul 2019 20:59:24 GMT

Maybe do a network reset and try the Sim again. My daughter has an iPhone 6 on public mobile with no problems!

Re: Iphone 6 Searching or No Service

Alex888 — Sat, 06 Jul 2019 21:01:35 GMT

@Ashbury Is your phone locked to Telus? You may need to contact them to get it unlocked.

Re: Iphone 6 Searching or No Service

computergeek541 — Sat, 06 Jul 2019 21:07:20 GMT

@Alex888 wrote:
@AshburyIs your phone locked to Telus? You may need to contact them to get it unlocked.

An iPhone 6 locked to Telus would work on Public Mobile. Also, Public Mobile can get iPhone devices unlocked or provide unlock codes for other types of devices locked to Telus.

Re: Iphone 6 Searching or No Service

krazykiwi — Sat, 06 Jul 2019 21:11:10 GMT

@Ashbury wrote:
I recently picked up an iphone 6. It was previously used with Telus. My current phone is working without a problem with the current sim card. When I put the sim card into the iphone it says "searching" or "no service".
I've looked through the community messages and have seen similar concerns along with some things to try. The phone has the lates IOS, I've tried toggling airplane mode on and off, toggled roaming and LTE, nothing works. Does anybody have any thoughts on how this can be fixed?

What @GR suggest may work. I would also do a "all settings reset" as well if you have not done that.

Re: Iphone 6 Searching or No Service

ChuckYeah — Sat, 06 Jul 2019 21:14:01 GMT

Re: Iphone 6 Searching or No Service

ChuckYeah — Sat, 06 Jul 2019 21:17:30 GMT

I assume the 6 is basically the same as the 6s. Also Someone with an old 4 was having the same issue last night and hooking to iTunes via usb fixed their issue I believe

Re: Iphone 6 Searching or No Service

ShawnC13 — Sat, 06 Jul 2019 21:43:46 GMT

@Alex888 wrote:
@AshburyIs your phone locked to Telus? You may need to contact them to get it unlocked.

AHHH what?!?!?!? @Alex888 , you have been around long enough to know that Telus and PM are the same company on the same network so having a phone locked to Telus will still work on PM.

Re: Iphone 6 Searching or No Service

Ashbury — Sat, 06 Jul 2019 21:44:27 GMT

I've reset the network settings as well restarted. I hooked it up to itunes and it said that couldn't verify the sim card and suggested that I pull the sim card out and put it back in, remove the sim pin (which I'm not using). I'm not new to iphones but this one is stumping me. It's possible that there is a hardware problem but I can't verify that as all the other sim cards in the house or Fido.

Re: Iphone 6 Searching or No Service

krazykiwi — Sat, 06 Jul 2019 21:45:39 GMT

@Ashbury wrote:
I've reset the network settings as well restarted. I hooked it up to itunes and it said that couldn't verify the sim card and suggested that I pull the sim card out and put it back in, remove the sim pin (which I'm not using). I'm not new to iphones but this one is stumping me. It's possible that there is a hardware problem but I can't verify that as all the other sim cards in the house or Fido.

Does the FIDO cards work?

Re: Iphone 6 Searching or No Service

Ashbury — Sat, 06 Jul 2019 21:48:55 GMT

Nope. But the phone said that it wouldn't. I didn't think that the phone was locked but perhaps it is. Either way, it shouldn't matter because PM is Telus.

Re: Iphone 6 Searching or No Service

krazykiwi — Sat, 06 Jul 2019 21:50:16 GMT

@Ashbury wrote:
Nope. But the phone said that it wouldn't. I didn't think that the phone was locked but perhaps it is. Either way, it shouldn't matter because PM is Telus.

Yes, just asked because if they did work that means the phone is not locked and it is not a phone problem.

Re: Iphone 6 Searching or No Service

krazykiwi — Sat, 06 Jul 2019 21:54:23 GMT

@Ashbury on a side note I would get it unlocked just to avoid hazzles in the future.

UPDATE - second thought, get it unlocked now if you can, then you can use the fido sims to help troubleshoot this issue.

Re: Iphone 6 Searching or No Service

krazykiwi — Sat, 06 Jul 2019 21:53:13 GMT

@Ashbury confirm that the sim you are using is a sim you used in another phone and it was working properly?

Re: Iphone 6 Searching or No Service

Ashbury — Sat, 06 Jul 2019 21:54:25 GMT

The sim works fine in my other phone.

Re: Iphone 6 Searching or No Service

Ashbury — Sat, 06 Jul 2019 21:57:12 GMT

And if it means anything, the phone is showing that it can read the sim card as it says Public Mobile in the carrier settings.

Re: Iphone 6 Searching or No Service

krazykiwi — Sat, 06 Jul 2019 22:03:13 GMT

@Ashbury wrote:
And if it means anything, the phone is showing that it can read the sim card as it says Public Mobile in the carrier settings.

I assume you mean it says Public Mobile after "Network Selection"? What does it say for Celluar Data Network?

Re: Iphone 6 Searching or No Service

GR — Sat, 06 Jul 2019 22:07:51 GMT

Did you try a full reset of the phone just to start out fresh to see?

Re: Iphone 6 Searching or No Service

Ashbury — Sat, 06 Jul 2019 22:08:26 GMT

there's the APN: isp.mb.com

Re: Iphone 6 Searching or No Service

Ashbury — Sat, 06 Jul 2019 22:13:49 GMT

I received it fully reset but I figured I might as well do it again via ITunes. I just finished a full reset about half an hour ago.