topic Re: Account is locked in Get Support

Account is locked

annieyan — Wed, 05 Jan 2022 10:45:21 GMT

The account is locked. My password wont work and it says to contact community for support. I would like to reset my password but I cant

Re: Account is locked

hairbag1 — Sat, 06 Jul 2019 18:53:58 GMT

You should send a message to the moderators for their help. .Click this to message them

Please be patient as it could take up to 48 hours for a response...usually much less.

Re: Account is locked

bravo_md — Sat, 06 Jul 2019 18:52:42 GMT

You'll may to send a meesage to the Mod Team for help.

Re: Account is locked

NDesai — Sat, 06 Jul 2019 20:15:35 GMT

I just tested the password reset function, and it is working correctly. As i reported before, as long as you are using Gmail, Hotmail, Outlook, Yahoo or iCloud emails, you should get the reset password link within a min of requesting.

Re: Account is locked

TheGx — Sat, 06 Jul 2019 20:45:50 GMT

@NDesai wrote:
I just tested the password reset function, and it is working correctly. As i reported before, as long as you are using Gmail, Hotmail, Outlook, Yahoo or iCloud emails, you should get the reset password link within a min of requesting.

I've had same problem before and when I tried the password reset function before it still told me to contact help to unlock, maybe it is fixed now but it was a problem for me too more than once. Maybe it's my old Firefox browser too that's the problem, but in any event I had to contact the Moderator Team via private message each time and they fixed it all for me.

Re: Account is locked

mamabyr — Wed, 18 Dec 2019 15:31:11 GMT

I am unable to reset my password. When I tried it offered me a security question that I did not choose in the set up (so I didnt have the answer). It advised my account would be locked for an hour but its been locked for 24 hrs? How do I contact the mod to get a new reset email sent to me? I am a new member.

Re: Account is locked

computergeek541 — Wed, 18 Dec 2019 17:55:43 GMT

@mamabyr wrote:
I am unable to reset my password. When I tried it offered me a security question that I did not choose in the set up (so I didnt have the answer). It advised my account would be locked for an hour but its been locked for 24 hrs? How do I contact the mod to get a new reset email sent to me? I am a new member.

You can open a ticket through

https://publicmobile.ca.ada.support/chat/ and by typing in "rep".