topic Re: Apparent double payment in Get Support

Apparent double payment

wjpublic — Wed, 05 Jan 2022 10:45:11 GMT

It appears I have paid twice, both are for $40, but one shows payment for my old 4gb plan and the second for my changed plan of 4.5gb. Of course I can only use 1, so can I have one removrd and just have the 1 4.5 gb plan?

Re: Apparent double payment

jp2 — Mon, 24 Sep 2018 09:17:50 GMT

Did you do an immediate plan changed? This would explain why you got double billed. Only way to have it credited back is to private message the mods, explain your situation clearly and hopefully they will credit your account.

When changing plans in the future choose a future dated plan change instead so it will automatically switch your plan at renewal and only charge you the correct amount.

Re: Apparent double payment

will13am — Mon, 24 Sep 2018 13:00:54 GMT

@wjpublic, if you can post a snapshot of your most recent payment history, we can help to explain what happened. As already noted, it is quite likely that you made an immediate plan change which forfeits the remaining usage in the original plan.

Re: Apparent double payment

wjpublic — Wed, 26 Sep 2018 14:11:10 GMT

Here is a screenshot of my payments ... Both were proc seed at the same time.

Screenshot deleted ...

Re: Apparent double payment

wjpublic — Tue, 25 Sep 2018 16:43:33 GMT

I have posted to the mods about the issue, and posted a second time to the mods with the screenshot. I also posted the scrrenshot publically below if anyone wants to comment. I want to get ths resolved before getting another sim and recommending the service to a couple of friends. Thanks for your help.

Re: Apparent double payment

Anonymous — Tue, 25 Sep 2018 16:48:10 GMT

@wjpublic: Jeez. Blank out your personal information.

Re: Apparent double payment

wjpublic — Tue, 25 Sep 2018 19:40:31 GMT

Not much there but still good idea 😞 I don't see an option to edit or delete the message?

Re: Apparent double payment

jp2 — Wed, 26 Sep 2018 03:29:32 GMT

There are 3 dots in the top right of post, click those then choose edit post.

Re: Apparent double payment

Anonymous — Wed, 26 Sep 2018 03:29:38 GMT

@wjpublic wrote:
Not much there but still good idea 😞 I don't see an option to edit or delete the message?

You edit the image before uploading it to here.

Re: Apparent double payment

wjpublic — Wed, 26 Sep 2018 12:49:21 GMT

As I thought, but hard to do on a phone at the airport 🙂

I will watch for this in the future. Is it possible to delete the message?

Thanks for your comments,; still waiting for something from the mods.

Re: Apparent double payment

Mattboudreau — Wed, 26 Sep 2018 12:49:49 GMT

Hi. My plan was expired so I paid what I had owing. But then I wanted the new plan and I believe I essentially paid for 2 plans for this month. I have 2 35$ charges I am wondering if there is anything that can be done about this ?

Re: Apparent double payment

Dunkman — Wed, 26 Sep 2018 13:40:50 GMT

@Mattboudreau

You will need to contact moderator with the above information and hopefully, moderators can help. Wait times are 2-3 days recently.

For future reference, you can either change plans immediately (lose the remaining amount on the original plan) or at next renewal. If your plan is expired though, you can only renew the original plan. You will need moderator help to change plans on an expired status.

send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.

Re: Apparent double payment

Mattboudreau — Wed, 26 Sep 2018 13:43:05 GMT

Thanks a lot. Very helpful. I had that heart wrenching feeling as soon as I selected it. Lesson learned. Hopefully. Have a great day

Re: Apparent double payment

Dunkgirl — Fri, 12 Oct 2018 12:50:28 GMT

@Mattboudreau wrote:
Hi. My plan was expired so I paid what I had owing. But then I wanted the new plan and I believe I essentially paid for 2 plans for this month. I have 2 35$ charges I am wondering if there is anything that can be done about this ?

I deleted your screen shot from my quote

@MattboudreauPlease edit your screen shot, you are currently giving away your full name, account number and recent top up amounts, thats part of the information a moderator may need to confirm your identiry to gain access to your account. Please delete / blur personal details