topic Re: It won’t let me switch plans in Get Support

It won’t let me switch plans

Smart_chick — Wed, 05 Jan 2022 10:45:06 GMT

Can someone help out ? It won’t let me switch to the 10 dollar plan. I have the $ on my account

Re: It won’t let me switch plans

KMG — Mon, 24 Sep 2018 00:26:36 GMT

If your plan is expired, only a Moderator can change it. Once expired, all you can do is renew the same plan you already have.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

Re: It won’t let me switch plans

Smart_chick — Mon, 24 Sep 2018 00:31:34 GMT

Ok I’ve sent them a message 2 hours ago to switch the plan, but they still haven’t switched and I wanna port out to Telus ASAP

Re: It won’t let me switch plans

KMG — Mon, 24 Sep 2018 00:33:21 GMT

Unfortunately, if you want to downgrade to the $10 plan, you will have to wait for them to respond.

Re: It won’t let me switch plans

hamaida — Mon, 24 Sep 2018 00:52:18 GMT

@Smart_chickIts weekend they will reply to your Msg Monday noon.

Don't worry they will fix it, they are good I like their customer services.

Re: It won’t let me switch plans

popping — Mon, 24 Sep 2018 00:59:29 GMT

@Smart_chick wrote:
Can someone help out ? It won’t let me switch to the 10 dollar plan. I have the $ on my account

Is you account status = Active?

If yes, you can select [lan and Add-Ons] --> [Plan]

If not, you need to send a private message to moderator for help as other had suggested.

Re: It won’t let me switch plans

Smart_chick — Mon, 24 Sep 2018 01:00:54 GMT

I’m on the 50 dollar plan, switching to the 10 dollar plan, so I can port out. Hate that they don’t have customer service like regular service

Re: It won’t let me switch plans

Smart_chick — Mon, 24 Sep 2018 01:04:05 GMT

Doesn’t seem like good CustomerCare service as I’ve been waiting hours, I’m trying to port out ASAP

Re: It won’t let me switch plans

hamaida — Mon, 24 Sep 2018 01:04:26 GMT

@Smart_chickThis is the bad part that they don’t have customer service like regular service but believe me it will be solved tomorrow. Its happend with me and the fix it.

Re: It won’t let me switch plans

Smart_chick — Mon, 24 Sep 2018 01:06:13 GMT

Well Telus is trying to do the port tonight, as I got a line with them this morning

Re: It won’t let me switch plans

krazykiwi — Mon, 24 Sep 2018 01:06:17 GMT

@Smart_chick wrote:
I’m on the 50 dollar plan, switching to the 10 dollar plan, so I can port out. Hate that they don’t have customer service like regular service

Not sure why you are switching plans to port out, unless you are waiting for telus to send you the sim and your account is up for renewal. Once you port out your account will be terminated and tthere is no refund.

Re: It won’t let me switch plans

hamaida — Mon, 24 Sep 2018 01:17:18 GMT

@Smart_chickTry to send them another MSG

Re: It won’t let me switch plans

Smart_chick — Mon, 24 Sep 2018 01:07:59 GMT

Cause I was on the 50 dollar plan, and it expired so I had to put 10 dollars on my account to active it to port out, I already have the Telus sim card, it’s in the phone

Re: It won’t let me switch plans

krazykiwi — Mon, 24 Sep 2018 01:12:34 GMT

If your account have been suspended then you can only reactivate with the same plan. Otherewise there is nothing that can be done except to wait for the Mods to activate you on a lower plan.

Re: It won’t let me switch plans

Smart_chick — Mon, 24 Sep 2018 01:08:44 GMT

They sent me a message 3 hours ago and then nothing

Re: It won’t let me switch plans

krazykiwi — Mon, 24 Sep 2018 01:09:53 GMT

What did it say?

Re: It won’t let me switch plans

mimmo — Mon, 24 Sep 2018 01:10:47 GMT

Mods replys are currently 48 hours. You will either have to wait or renew your plan to port out.

Telus will not be able to port out an expired account

Re: It won’t let me switch plans

krazykiwi — Mon, 24 Sep 2018 01:10:51 GMT

@hamaida wrote:
@Smart_chickThey don't have Customer Care service at weekend. I understand your felling. its happend with me before but now every thing is ok.

@hamaida They do work on the weekends, just different hours!

Re: It won’t let me switch plans

mimmo — Mon, 24 Sep 2018 01:12:22 GMT

@hamaida wrote:
@Smart_chickThey don't have Customer Care service at weekend. I understand your felling. its happend with me before but now every thing is ok.

@hamaida public mobileods work weekends and holidays. Just a slightly reduced hours

Re: It won’t let me switch plans

hamaida — Mon, 24 Sep 2018 01:13:02 GMT

@krazykiwiThey dont reply that much at weekend.