topic Payment not working in Get Support

Payment not working

eparlier — Wed, 05 Jan 2022 10:44:58 GMT

Using a master card gift card, tnought it would work? Can't we pay with master card gift or debit card? I wait 24h to make sure the card was activated...

Re: Payment not working

hairbag1 — Sun, 23 Sep 2018 21:53:38 GMT

Use Simon the chatbot in the lower right side of the screen (Orange coloured ball) and type in "payment methods". That will give you options and step-by-step instruction. Good luck.

Re: Payment not working

austinhuang — Sun, 23 Sep 2018 21:55:32 GMT

@eparlier wrote:
Using a master card gift card, tnought it would work? Can't we pay with master card gift or debit card? I wait 24h to make sure the card was activated...

Mastercard Debit (e.g. BMO debit cards) will NOT work.

You could just buy a voucher from a store.

If this solves your question, please select my reply as Solution!

Re: Payment not working

KMG — Sun, 23 Sep 2018 21:57:57 GMT

You could try recharge.com

Use the Mastercard gift/debit card through Paypal.

Re: Payment not working

austinhuang — Sun, 23 Sep 2018 22:00:33 GMT

@KMG wrote:
You could try recharge.com

Use the Mastercard gift/debit card through Paypal.

Recharge.com takes 10% fees.

Since you can use Mastercard gift/debit card in stores it's better to do it in physical stores.

Re: Payment not working

KMG — Sun, 23 Sep 2018 22:01:40 GMT

They charge fees, but no taxes. Depending on which province you live it, it can be very close (or even cheaper).

Re: Payment not working

krazykiwi — Sun, 23 Sep 2018 22:06:17 GMT

@eparlier According to Simon, it will accept Visa debit cards only.

@hairbag1 "Payment Methods" didn't work for me, had to ask "What cards can be used for payment"....that returned a very good answer.

Re: Payment not working

eparlier — Sun, 23 Sep 2018 22:33:22 GMT

There are no physical store where I can buy voucher cards in my area 😞

Re: Payment not working

krazykiwi — Sun, 23 Sep 2018 22:38:04 GMT

@eparlier wrote:
There are no physical store where I can buy voucher cards in my area 😞

Not sure exactly what you are looking for but if you type "What cards can be used for payment" into Simon , the orange ball with the "?" in your bottom right corner it will give you payment options.

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

Re: Payment not working

krazykiwi — Sun, 23 Sep 2018 22:40:58 GMT

@eparlier wrote:
There are no physical store where I can buy voucher cards in my area 😞

Also to point out that ther are no "physical" Public Mobile stores. Walmart, London Drugs, Wow and The Mobile Shop are just a few or try the other options that was previously mentioned.

Re: Payment not working

eparlier — Sun, 23 Sep 2018 22:49:30 GMT

saved my ass

recharge.com -> paypal worked with my gift card thanks nothing else worked

Re: Payment not working

hairbag1 — Mon, 24 Sep 2018 02:17:20 GMT

Just a follow-up..."Payment Methods" returns options, as you said. ...but "payment methods" is confusing to Simon. Go figure !