topic Re: 1GB data addon not working in Get Support

1GB data addon not working

Jasperchow — Wed, 05 Jan 2022 10:44:43 GMT

Hi, I purchased a 1 GB data addon on June 8 and it works fine before, but it stopped working today and when I checked I only used 29MB and the addon is still active, please advise how to restart it, thanks.

Re: 1GB data addon not working

brennanleblanc_ — Sat, 06 Jul 2019 01:28:25 GMT

@Jasperchow wrote:
Hi, I purchased a 1 GB data addon on June 8 and it works fine before, but it stopped working today and when I checked I only used 29MB and the addon is still active, please advise how to restart it, thanks.

You could try the Lost/Stolen phone trick.

1. Go into Self-Serve under Plans > Lost/Stolen Phone

2. Suspend your service

3. Log out and wait 5 minutes

4. Log back in and go to the same page to reactivate your service

Re: 1GB data addon not working

dabr — Sat, 06 Jul 2019 01:32:46 GMT

@Jasperchow Try what @brennanleblanc_ suggests but also reboot your phone afterwards.

Re: 1GB data addon not working

Dunkman — Sat, 06 Jul 2019 01:36:12 GMT

@Jasperchow

Is the rest of your service working? ie. talk, text?

In your self service account, is your status active?

Re: 1GB data addon not working

Jasperchow — Sat, 06 Jul 2019 01:40:41 GMT

Rest of services working, plan is active

Re: 1GB data addon not working

GinYVR — Sat, 06 Jul 2019 01:47:50 GMT

@JasperchowAt this stage only a Moderator can help you.. contact them via this link. Hopefully they can help you out soon.. but they might not respond to you for up to 48 hours.

Re: 1GB data addon not working

Dunkman — Sat, 06 Jul 2019 01:50:07 GMT

@Jasperchow

Did you try the lost/phone trick as described above? It will reset your SIM card and sometimes does troubleshoot various account problems.

Maybe toggle airplane mode off/on.

Try your SIM card in another phone to determine whether hardware issue versus Public Mobile service issue.

Re: 1GB data addon not working

Jasperchow — Sat, 06 Jul 2019 02:04:30 GMT

Thanks everyone, tried the lost phone trick, it works. Thanks.

Re: 1GB data addon not working

geopublic — Sat, 06 Jul 2019 02:04:52 GMT

@Jasperchow wrote:
Hi, I purchased a 1 GB data addon on June 8 and it works fine before, but it stopped working today and when I checked I only used 29MB and the addon is still active, please advise how to restart it, thanks.

@Jasperchow Are you sure you haven't used it up? Maybe the 29MB is the data counter for your data from your plan?

Re: 1GB data addon not working

boltev — Sat, 06 Jul 2019 21:21:58 GMT

I tried lost and suspend trick and restart. no luck just purchased add today .

Re: 1GB data addon not working

Triguy — Sat, 06 Jul 2019 21:32:56 GMT

It is a two step process for add ons. You need to add then purchase them.

https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-self-serve

They should appear in your self serve account under Add ons.

Re: 1GB data addon not working

dabr — Sat, 06 Jul 2019 22:37:57 GMT

@boltev wrote:
I tried lost and suspend trick and restart. no luck just purchased add today .

Did you complete your purchase of the add-on data and it's not working?

If the lost/found trick didn't work for you then try adding $1 top up to your account and restart the phone, this has also has been known to reset the account.

Re: 1GB data addon not working plus 1gb promotion

neboh77 — Wed, 22 Jan 2020 23:32:47 GMT

My plan started by december 15 2019. I get a 1gb promo plus 400 min international calling,

now just i have 400 min international,

No data working

Re: 1GB data addon not working plus 1gb promotion

geopublic — Wed, 22 Jan 2020 23:45:51 GMT

@neboh77 Data is not working because you used it all up.

Re: 1GB data addon not working plus 1gb promotion

neboh77 — Thu, 23 Jan 2020 00:13:47 GMT

I already check 1gb used, and no promo 1gb was used