topic Re: how to cancel service and get refund? in Get Support

how to cancel service and get refund?

fraoso — Tue, 04 Jan 2022 17:40:36 GMT

I am VERY DISAPOINTED with this service. I would like to cancel and get a refound back in the amount of dollar that I have prepaid for a few fucture months of service.

Frank

Re: how to cancel service and get refund?

benwarez — Fri, 13 Feb 2015 14:40:56 GMT

PM is prepaid service, only way to cancel it, don't renew your service for 90 days, the account will be deactivated after that period, you'll also loose any positive balance in your account, you won't get refunded.

Re: how to cancel service and get refund?

ninezero — Fri, 13 Feb 2015 15:39:17 GMT

There is no way that you could have paid for the service in future. Go to your account and remove all the credit card info and Auto Pay info. And dont pay for 90 days. Your account will be cancelled automatically. Now for the current month that you have paid, will not be refunded (the reason; as there is no pro-rated billing so there is no pro-rated refund)

Re: how to cancel service and get refund?

Leo-Lennox — Fri, 13 Feb 2015 15:44:20 GMT

Before you gave money to Public Mobile you agreed to their Service Terms . There you can read:

Prepaid service credits are non-refundable. After ninety days with no active rate plan, your account will be automatically deactivated.

I don't think you should be with PM because they are on-line only and for people who can handle this way of managing their accounts. Go to another provider that has a shppe you can walk into. You will have to pay more, of course.

Re: how to cancel service and get refund?

Martin — Fri, 13 Feb 2015 15:57:57 GMT

ninezero,

I beg to differ with the first sentence in your reply. I personally had a credit balance in my account. I created it by phone and online account. For the next 3 months, the system deducted my 30-day charge without my having to do anything.

Re: how to cancel service and get refund?

DK — Sat, 14 Feb 2015 23:22:40 GMT

Dial *611 on your mobile number and talk to someone then.

Re: how to cancel service and get refund?

DK — Sat, 14 Feb 2015 23:23:54 GMT

What are you disappointed about?

Maybe we can help you.

Re: how to cancel service and get refund?

makkahn28 — Sun, 15 Feb 2015 02:31:56 GMT

Public Mobile so far has been disappointing, Flat lined prices, lack of premium features, what we're paying, we're practically paying for Subpar services. If you pay $80 for all that stuff, you'd have to admit that something's amiss

Re: how to cancel service and get refund?

benwarez — Fri, 20 Feb 2015 22:21:36 GMT

Extracted from: Service Terms between You and Public Mobile : " Prepaid service credits are non-refundable. After ninety days with no active rate plan, your account will be automatically deactivated."

Re: how to cancel service and get refund?

makkahn28 — Fri, 20 Feb 2015 23:00:04 GMT

I personally believe that with what PPL pay at Public Mobile, perhaps Public Mobile can up the anty a bit, if we were paying$40, that's one thing, but if you pay $60-$80 b4 tax, you can't deny that we're overpaying for something that is so Stripped down to the Bone, there may not be any Meat left on the bone. Is it fair, if you pay $80, should you get your $80 worth, instead of paying$80 and getting $40 worth out of it.

If one pays alot, a carrier must be able to back it up

Re: how to cancel service and get refund?

Travis1 — Thu, 28 Jul 2016 06:25:14 GMT

I would like my funds back i paid 142.00 today on my master card

Re: how to cancel service and get refund?

Travis1 — Thu, 28 Jul 2016 06:25:32 GMT

I need a refund

Re: how to cancel service and get refund?

Shazia_K — Thu, 28 Jul 2016 13:29:21 GMT

Hello @Travis1,

I'm sorry to hear about this,

Can I know what is the reason you are asking for a refund?

Thanks,

Shazia

Re: how to cancel service and get refund?

rsbaher — Thu, 17 Nov 2016 16:21:45 GMT

I am also very Unhappy with the service received, I have been ignored by PM 'managers' and haven't had service, I want a refund. I have contacted many Moderators and 'Managers' and none of them have helped me solve any of my problems. I am NOT paying for a service that was never given to me.

Re: how to cancel service and get refund?

cbrguy — Thu, 17 Nov 2016 18:34:41 GMT

Crtc ruling gives you 15 days for a full refund does it not?

Re: how to cancel service and get refund?

rsbaher — Thu, 17 Nov 2016 18:43:12 GMT

@cbrguy I did not know that rule existed.

Re: how to cancel service and get refund?

cbrguy — Thu, 17 Nov 2016 19:09:25 GMT

http://crtc.gc.ca/eng/phone/mobile/prepay.htm

Re: how to cancel service and get refund?

rsbaher — Thu, 17 Nov 2016 19:17:46 GMT

@cbrguy

Thank you! I will definately use this when i get a response from Public Mobile which still has not occured.

Re: how to cancel service and get refund?

rsbaher — Thu, 17 Nov 2016 19:18:22 GMT

@cbrguy

Thank you! I will definately use this when i get a response from Public Mobile which still has not occured.

@cbrguy wrote:
http://crtc.gc.ca/eng/phone/mobile/prepay.htm

Re: how to cancel service and get refund?

vroom — Thu, 17 Nov 2016 23:14:56 GMT

I would also like to request a refund. I haven't been able to accept calls for 2 days now. This is totally unnacceptable.

Who do I talk to about this?