topic Re: Fix Your Website in Get Support

Fix Your Website

aaaaa — Wed, 05 Jan 2022 10:44:30 GMT

I manage multiple accounts on Public Mobile. Currently 8 active.

I dread going onto Public Mobile's website.

Every. Single. Time. At least one page takes minutes to load. The log in page might take a few minutes to load. If the log in page loads right away, then another page will not load for a few minutes for sure.

Recently, I ported a few numbers, and it keeps showing this stupid "Your Old Service Provider rejected your transfer request." error. Then I check it, the number was actually successfully ported, and the other carrier cancelled it. So it was all good, and there was no rejection. Happened on multiple accounts. Why would a website show a fake error message.

Re: Fix Your Website

RossN — Fri, 05 Jul 2019 20:35:40 GMT

@aaaaa lol I hear ya I guess we put up with the b.s. because of the cheaper rates but yes there really should be no reason for it

Re: Fix Your Website

Alex888 — Fri, 05 Jul 2019 20:58:22 GMT

@aaaaa Try clearing your browser cache occasionally, using a PC to login, different browser, check your addons/extentions. I have never once had a problem logging in, even using firefox with many addons and a VPN it logs in quickly with no errors.

Re: Fix Your Website

will13am — Fri, 05 Jul 2019 21:10:43 GMT

@aaaaa, totally agree. I manage a whole bunch of accounts for myself and others as well. Of course easier said than done. I am sure the back office is working on it. I sense the resource allocation maybe somewhat limited.

Re: Fix Your Website

geopublic — Fri, 05 Jul 2019 21:19:18 GMT

@will13am wrote:
@aaaaa, I am sure the back office is working on it. I sense the resource allocation maybe somewhat limited.

Re: Fix Your Website

jimbobs — Fri, 05 Jul 2019 21:37:30 GMT

And the worst thing is that the error messages suggest that the user, that is me and you, are at fault when it's a simple time-out or something similar.

Re: Fix Your Website

mh1983 — Fri, 05 Jul 2019 21:38:32 GMT

@jimbobs wrote:
And the worst thing is that the error messages suggest that the user, that is me and you, are at fault when it's a simple time-out or something similar.

Oh yeah, agreed. Forget about intuitive error message in any web or software interface. AFAIK, they don't exist.

Re: Fix Your Website

CellGirl — Fri, 05 Jul 2019 22:18:46 GMT

@geopublic heehee

Re: Fix Your Website

popping — Fri, 05 Jul 2019 22:24:29 GMT

@geopublic wrote:
@will13am wrote:
@aaaaa, I am sure the back office is working on it. I sense the resource allocation maybe somewhat limited.

lol

Re: Fix Your Website

chelsealzl — Fri, 05 Jul 2019 22:31:38 GMT

Yeah sounds like it's an issue that occurs for many people! 😕