topic Re: Number transfer hasn't gone through in Get Support

Number transfer hasn't gone through

Moodle — Wed, 05 Jan 2022 10:44:24 GMT

I put through a number change two days ago and it still hasn't gone through. I'm connected to the public mobile network but can't send or receive calls/texts.

I was switching from a koodo # and got an email from them about number switch so not sure why it still hasn't been processed.

Any help greatly appreciated

Re: Number transfer hasn't gone through

Triguy — Fri, 05 Jul 2019 20:24:15 GMT

Contact a moderator for assistance.

Moserator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number transfer hasn't gone through

Moodle — Fri, 05 Jul 2019 20:29:06 GMT

I've tried contacting moderator couple times already and none have helped me

Re: Number transfer hasn't gone through

RossN — Fri, 05 Jul 2019 20:32:17 GMT

@Moodle hi unfortunately it can take 2 day sometimes longer to get a response was koodo a pre paid or post paid plan?

Re: Number transfer hasn't gone through

Moodle — Fri, 05 Jul 2019 20:34:40 GMT

Prepaid plan

Re: Number transfer hasn't gone through

RossN — Fri, 05 Jul 2019 20:37:47 GMT

@Moodle ok you will have to wait for a moderator for pre paid sorry but in the meantime you should be able to use your old sim https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number transfer hasn't gone through

Moodle — Fri, 05 Jul 2019 20:39:23 GMT

Old sim card gets no service 😞

Re: Number transfer hasn't gone through

RossN — Fri, 05 Jul 2019 20:41:33 GMT

@Moodle oh that sucks I hope you didn't cancel your account or you will probably loose your number

Re: Number transfer hasn't gone through

Moodle — Fri, 05 Jul 2019 20:46:49 GMT

I didn't cancel my account, but after filling everything out for the phone number change I got an email from koodo saying "Cancelled service... sorry to see you go"

Re: Number transfer hasn't gone through

RossN — Fri, 05 Jul 2019 20:55:23 GMT

@Moodle well hopefully the moderators will get to you soon good luck

Re: Number transfer hasn't gone through

computergeek541 — Fri, 05 Jul 2019 20:56:26 GMT

@Moodle wrote:
Prepaid plan

How did you manage to put through a request to transfer in Koodo prepaid number. The self-serve system shouldn't have allowed that.

In that message that you reveived, what did it say?

Re: Number transfer hasn't gone through

geopublic — Fri, 05 Jul 2019 21:00:05 GMT

@Moodle wrote:
I put through a number change two days ago and it still hasn't gone through. I'm connected to the public mobile network but can't send or receive calls/texts.

I was switching from a koodo # and got an email from them about number switch so not sure why it still hasn't been processed.

Any help greatly appreciated

@MoodleSounds like your account has not been provisioned properly. Unfortunately you will need to wait for the moderator to reset/fix your account from their end.

Re: Number transfer hasn't gone through

geopublic — Fri, 05 Jul 2019 21:03:11 GMT

@Moodle wrote:
I didn't cancel my account, but after filling everything out for the phone number change I got an email from koodo saying "Cancelled service... sorry to see you go"

@Moodle That means the Koodo released the number to PM so don't worry about losing your number.

Re: Number transfer hasn't gone through

Moodle — Fri, 05 Jul 2019 21:04:26 GMT

Ya I read somewhere moderators had to put through number change for koodo numbers so also thought it was strange.

Koodo Email:

Title: Cancelled service and your next bill
"We're sorry to see you go. You recently scheduled to cancel your wireless service on Jil 03, 2019, for the following numbers (my number)."

This happened after I tried changed numbers, never actually told Koodo I was cancelling.

Re: Number transfer hasn't gone through

Moodle — Fri, 05 Jul 2019 21:05:23 GMT

That is is a relief, hopefully you're right

Re: Number transfer hasn't gone through

Moodle — Fri, 05 Jul 2019 21:07:00 GMT

Any idea how long it usually takes for a mod response. So far I've gotten 2 different mod replies and after I answered their question they never followed up 😞

Re: Number transfer hasn't gone through

RossN — Fri, 05 Jul 2019 21:09:21 GMT

@Moodle oh well if they answered you they must be on the case did you give them your koodo info?

Re: Number transfer hasn't gone through

geopublic — Fri, 05 Jul 2019 21:10:08 GMT

@Moodle wrote:
Any idea how long it usually takes for a mod response. So far I've gotten 2 different mod replies and after I answered their question they never followed up 😞

@Moodle Sounds like you already verified your account with them so I think they are currently working on it. Sometimes they need to forward the issue to the tech department for resolution hopefully you wont have to wait much longer.

Re: Number transfer hasn't gone through

Moodle — Fri, 05 Jul 2019 21:10:54 GMT

Yes I did, that was over a day ago though. I'll continue to be patient I guess

Re: Number transfer hasn't gone through

sunflowershine — Fri, 05 Jul 2019 22:13:04 GMT

@Moodle Have you tried taking out the SIM and restarting your phone as you wait? Hope you will get the service soon!