topic Re: porting number in Get Support

porting number

BEST — Wed, 05 Jan 2022 10:44:12 GMT

When I port my number to Koodo will my service automatically end or can I still use this sim with a different number until the plan expires?

Re: porting number

austinhuang — Fri, 21 Sep 2018 19:49:37 GMT

Your account automatically deletes itself and your SIM will be useless.

If this solves your question, please select my reply as Solution!

Re: porting number

Dkai001 — Fri, 21 Sep 2018 20:11:31 GMT

please help

i lost my 604#

i had ported it for 2 monthd

Re: porting number

computergeek541 — Sat, 22 Sep 2018 02:13:10 GMT

I know that wasn't what was meant, but when you port a number out, an account never just "deletes" itself. When a number is ported out from any carrier, the service is automatically cancelled, but if this is a Koodo postpaid account that we're talking about coming from, there isn't actually any reason to get a new number to use up the rest of the month. They'd owe you a refund/credit of the monthly charges for unused days. You would stil be responsible for any charges and amounts owing up until that point. If it's a Koodo prepaid account that you're coming from, the rest of the month that you've paid for is lost when you port out.

Re: porting number

Anonymous — Sat, 22 Sep 2018 02:15:54 GMT

@computergeek541, I think the OP is porting out of PM into Koodo.

Re: porting number

computergeek541 — Sat, 22 Sep 2018 02:17:13 GMT

@Anonymous wrote:
@computergeek541, I think the OP is porting out of PM into Koodo.

Sorry. You would be correct. I was trying to explain the opposite.

Re: porting number

motley1969 — Sun, 14 Oct 2018 18:16:51 GMT

@CS_Agent

I ported my number over from Lucky Mobile yesterday. I can only text with one person and nothing else. If they call my number it just goes straight to voice mail. I have tried everything and it is still not working. HELP. I have an iphone.

Re: porting number

Dkai001 — Sun, 14 Oct 2018 18:22:30 GMT

Make sure your old provider does not close account before your telephone ## fully ported.

Re: porting number

motley1969 — Sun, 14 Oct 2018 18:23:49 GMT

It is still open. I just dont understand why I can text with one person and nothing else.

Re: porting number

Dkai001 — Sun, 14 Oct 2018 19:32:48 GMT

Make sure you contact team moderator to make sure your port went through and finalized.

Re: porting number

computergeek541 — Mon, 15 Oct 2018 01:11:43 GMT

@Dkai001 wrote:
Make sure you contact team moderator to make sure your port went through and finalized.

That's really unnecessary. When a port has gone through, the old provider's service will automatically stop working. In addition, incoming calls and incoming text messages will start working when using the Public Mobile sim card. Customers can check this for themselives.

If those 2 things don't happen, then the port isn't finalized - no need to ask a moderators about it unless things don't get completed.

Re: porting number

Dkai001 — Mon, 15 Oct 2018 01:15:20 GMT

Things are not being completed and the port not finalized, my advice is to contact public mobile to make sure no issue with port.

Re: porting number

Savneet — Thu, 07 Feb 2019 23:36:04 GMT

How to Port number from koodo

Re: porting number

Lieux — Thu, 07 Feb 2019 23:42:05 GMT

Hello @Savneet .

you just received a message from moderator did you ...???..

To post a new question here it will be easier and faster tha in an old post....

https://productioncommunity.publicmobile.ca/t5/forums/postpage/board-id/getting_started

Re: porting number

bros3n — Fri, 17 May 2019 22:30:30 GMT

so, after a port, I will start to recieve all my messages etc on the phone in about 2 hours? is that correct for a time line? so some of my texts etc may not function until it is "finalized"?

How do you see if it is actually completed? Is there something on my account page?

I have not done this yet, but maybe will in the future.

Re: porting number

computergeek541 — Fri, 17 May 2019 23:43:53 GMT

@bros3n wrote:
so, after a port, I will start to recieve all my messages etc on the phone in about 2 hours? is that correct for a time line? so some of my texts etc may not function until it is "finalized"?

How do you see if it is actually completed? Is there something on my account page?

I have not done this yet, but maybe will in the future.

There will be no difference shown in your self serve account after everything is done.

When you old carrier's sim card stops working, everything is supposed to be completed. If you are already using the Public Mobile sim card, you will receive a text mesaage telling you about a successful number transfer. Only after that will you receive calls and all text messages on your Public Mobile service.

Re: porting number

Dkai001 — Sat, 18 May 2019 13:25:33 GMT

Once number is ported. You should be able use all features immediately.