topic Re: Phone not getting incoming calls, everything else works in Get Support

Phone not getting incoming calls, everything else works

ukeacreator — Wed, 05 Jan 2022 10:44:07 GMT

I switched to public yesterday but havent been able to receive calls since, i set up my voice mail and everything

Re: Phone not getting incoming calls, everything else works

GinYVR — Fri, 05 Jul 2019 10:50:31 GMT

@ukeacreatorWhere are you porting your number from? What kind of service is it ie Cell / landline / voip? You probably just need to be patient for the porting process to be completed. If you have another phone keep your old SIM card in it, you will still be able to use it unti your old provider releases your number.

Re: Phone not getting incoming calls, everything else works

ukeacreator — Fri, 05 Jul 2019 10:58:47 GMT

Its cell service, i switched 24 hours ago. Would it take that long?

Re: Phone not getting incoming calls, everything else works

RossN — Fri, 05 Jul 2019 11:02:46 GMT

@ukeacreator it depends on the type of port it is land and voip can take up to a week prepaid can take awhile also

Re: Phone not getting incoming calls, everything else works

justinedudka — Fri, 05 Jul 2019 11:06:48 GMT

Make sure your phone is unlocked or with the Telus/Koodo group. If you need to contact your previous phone provider to get it unlocked. It is free and does not take long. This happened to someone I know and fixed the problem

Re: Phone not getting incoming calls, everything else works

ukeacreator — Fri, 05 Jul 2019 11:08:15 GMT

oh wow really ? so i wont be able to receive calls for a week? kind of wish buddy mentioned that when i switched

Re: Phone not getting incoming calls, everything else works

popping — Fri, 05 Jul 2019 11:09:55 GMT

@ukeacreator wrote:
Its cell service, i switched 24 hours ago. Would it take that long?

Which cellphone provider?

Some provider may take up to couple of days.

Re: Phone not getting incoming calls, everything else works

RossN — Fri, 05 Jul 2019 11:10:53 GMT

@ukeacreator you can still use your old sim in the meantime, you didn't mention what type of port ?

Re: Phone not getting incoming calls, everything else works

ukeacreator — Fri, 05 Jul 2019 11:16:38 GMT

i switched from bell to public mobile

Re: Phone not getting incoming calls, everything else works

ukeacreator — Fri, 05 Jul 2019 11:16:56 GMT

how do i check port?

Re: Phone not getting incoming calls, everything else works

RossN — Fri, 05 Jul 2019 11:18:29 GMT

@ukeacreator click here to speak to a moderator https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone not getting incoming calls, everything else works

ukeacreator — Fri, 05 Jul 2019 12:04:20 GMT

Thanks, do they take long to answer?

Re: Phone not getting incoming calls, everything else works

Lieux — Fri, 05 Jul 2019 12:13:38 GMT

@ukeacreator wrote:
Thanks, do they take long to answer?

Usually waiting time is few hours to 2 days but they work 7/7 days.

Re: Phone not getting incoming calls, everything else works

Lieux — Fri, 05 Jul 2019 12:16:02 GMT

@ukeacreator You will receive a text from public mobile to let you know when the port is finished.

Re: Phone not getting incoming calls, everything else works

ukeacreator — Fri, 05 Jul 2019 12:17:14 GMT

thanks!