topic Iphone 6s data not working in Get Support

Iphone 6s data not working

tchow — Wed, 05 Jan 2022 10:44:04 GMT

I have an iphone 6s and data has stopped working.

I have tried resetting my APN

I have tried resetting network settings

I have tried resetting my phone

I have tried reporting my phone is lost/recovered

I have LTE signal but to no avail. It just prompts me to the Public Mobile webpage whenever I use Safari.

Any tips on how to resolve would be much appreciated. Thanks.

Re: Iphone 6s data not working

bravo_md — Fri, 05 Jul 2019 07:05:54 GMT

What plan do you have?

Re: Iphone 6s data not working

bravo_md — Fri, 05 Jul 2019 07:16:09 GMT

Since there is no reply from you, I'll assume that you have run out of data. You may want to log into your selfserve account and check the amount of data you have remaining in your plan for the remainder of the month. If your out of data you can buy a data add on to tie you over for the rest of the month.

Re: Iphone 6s data not working

tchow — Fri, 05 Jul 2019 07:50:02 GMT

$25 per 30 days

500MB + 500MB at 3G Speed

Unlimited Canada-wide Talk

Unlimited International Text

Re: Iphone 6s data not working

tchow — Fri, 05 Jul 2019 07:51:00 GMT

I have not run out of data. I've waited for my billing cycle (last month( to refresh and it still does not work.

Re: Iphone 6s data not working

RobertQc — Fri, 05 Jul 2019 09:22:09 GMT

@tchow wrote:
I have not run out of data. I've waited for my billing cycle (last month( to refresh and it still does not work.

@tchow Have you tried putting your sim card in another phone to rules out a hardware issue? If you do and it still doesn't work I would suggest sending a message to the moderator team since it seems you have already done the typical troubleshooting (besides your sim to another phone). Click this to send them a message.

Re: Iphone 6s data not working

Alex888 — Fri, 05 Jul 2019 09:53:49 GMT

@tchow Try going into your account, report your phone as lost/stolen, log out, wait 5 minutes, log in and report it found, then restart your phone.

Re: Iphone 6s data not working

justinedudka — Fri, 05 Jul 2019 11:04:42 GMT

Did you check to make sure you still have available data? I know I turned LTE off as it uses data faster the 3G.

Re: Iphone 6s data not working

ChuckYeah — Fri, 05 Jul 2019 13:09:09 GMT

Which IOS are you using? Is it possible a recent update caused the issue. If so, there are a few things you can try:

https://www.tenorshare.com/ios-12/fix-cellular-data-no-service-after-ios-update.html

Re: Iphone 6s data not working

tchow — Sun, 07 Jul 2019 02:40:24 GMT

12.3.1

Re: Iphone 6s data not working

ChuckYeah — Sun, 07 Jul 2019 02:46:09 GMT

Did you try this?

Re: Iphone 6s data not working

ChuckYeah — Sun, 07 Jul 2019 03:11:18 GMT

been searching THE Google for an answer to this assuming it is the ios. The only one I could see was to hook your phone to ITunes and downgrade the ios? I doubt you want to get into that before some more research. It's been happening since ios12.0.1 I think. They must have some remedy for it by now.

Re: Iphone 6s data not working

geopublic — Sun, 07 Jul 2019 03:17:45 GMT

@tchow wrote:
I have an iphone 6s and data has stopped working.

I have tried resetting my APN
I have tried resetting network settings
I have tried resetting my phone
I have tried reporting my phone is lost/recovered

I have LTE signal but to no avail. It just prompts me to the Public Mobile webpage whenever I use Safari.

Any tips on how to resolve would be much appreciated. Thanks.

@tchow Can you send/receive emails? If yes, Thein it's not a data issue.

Re: Iphone 6s data not working

ChuckYeah — Sun, 07 Jul 2019 03:36:50 GMT

Re: Iphone 6s data not working

ChuckYeah — Sun, 07 Jul 2019 03:38:07 GMT

Re: Iphone 6s data not working

ChuckYeah — Sun, 07 Jul 2019 03:40:52 GMT

@ChuckYeah wrote:

The link at the bottom refers you to the link I have you earlier in the thread. I ie hit a dead end. Hope @CS_Agent can help.

Re: Iphone 6s data not working

tchow — Sun, 07 Jul 2019 06:18:37 GMT

I’ve tried to update carrier settings but no update prompt will come up

Re: Iphone 6s data not working

GinYVR — Sun, 07 Jul 2019 06:26:52 GMT

@tchowDoes your web requests pointing only to PM's web server persists when you turn off Cellular Data complete in Settings and rely on Wifi only?

With cellular data only: What happens if you run an alternate browser like Chrome? What happens if you switch to Cloudflare's DNS server (via their app)

Since we don't know how you configured your iPhone previously. The quickest way is to erase everything and start fresh via reset. Another alternative is to just walk into your nearest Apple Store and ask the staff to fix it for you.

You can find the latest carrier setting version under About.. if it is already the latest, it won't be updated. Carrier info iOS

Re: Iphone 6s data not working

tchow — Sun, 07 Jul 2019 06:29:24 GMT

I tried using my a different SIM card and my data worked with their plan.

Seems as as if my PM SIM card is toast. Anyone else share this same conclusion? Any chance PM can send me a new one?

Re: Iphone 6s data not working

GinYVR — Sun, 07 Jul 2019 07:04:55 GMT

@tchow SIM card is just a bunch of cipher keys and instructions. They usually don't get toast that easily. Changing the SIM card won't solve the problem as it is an account problem on Public's end. Either way you should contact the Moderators for resolution, do expect up to 48 hours for a response.. also provide them with details and screenshots to help them diagnose the problem.