topic Re: Double activation charge in Get Support

Double activation charge

tbark — Wed, 05 Jan 2022 10:43:55 GMT

I activated my Public mobile acct at Walmart and the first time the activation failed and we had to go through the activation again. However, on my bank statement (I set up for AutoPay) I was charged for both activations. I sent a request to the Moderator_Team several days ago and have not had a response about getting a credit back. It is not giving me a good impression of Public Mobile. Can anyone tell me how long it usually takes to get a response from the Moderators?

Re: Double activation charge

Dunkman — Fri, 21 Sep 2018 13:26:11 GMT

@tbark

Unfortunately, the moderators have been busier than usual. About 48 hours minimum to about 72 hours for initial response. Hopefully, you will get response today. It is definitely frustrating......

Re: Double activation charge

ShawnC13 — Fri, 21 Sep 2018 13:28:02 GMT

@tbark wrote:
I activated my Public mobile acct at Walmart and the first time the activation failed and we had to go through the activation again. However, on my bank statement (I set up for AutoPay) I was charged for both activations. I sent a request to the Moderator_Team several days ago and have not had a response about getting a credit back. It is not giving me a good impression of Public Mobile. Can anyone tell me how long it usually takes to get a response from the Moderators?

We have been told current estimated time of response is around 48 hours. I know this can't be a great first impression but they will get to you and take care of you. I am coming up on completing my second year with PM and it has been a great provider for me and saved me A LOT of money.

Re: Double activation charge

tbark — Fri, 21 Sep 2018 13:33:28 GMT

Thanks for the quick responses. I will wait to see what happens. I hope you are correct. It is such a great plan for me, I would hate to have to go elsewhere.

Re: Double activation charge

tbark — Fri, 21 Sep 2018 13:34:54 GMT

Thanks for letting me know this. Hopefully, it will be resolved shortly.

Re: Double activation charge

krazykiwi — Fri, 21 Sep 2018 13:37:52 GMT

@tbark

Did you include your account number and 4 digit pin when contacting the Mods? This information makes it possible for them to easily connect your account with your message request.

Re: Double activation charge

tbark — Fri, 21 Sep 2018 13:40:32 GMT

Thanks for the information and yes I did.

Re: Double activation charge

will13am — Fri, 21 Sep 2018 13:49:48 GMT

@tbark wrote:
Thanks for the quick responses. I will wait to see what happens. I hope you are correct. It is such a great plan for me, I would hate to have to go elsewhere.

Don't run away so quickly. Your patience will be rewarded.