topic Re: Phone not registered in Get Support

Phone not registered

Canadateam19 — Wed, 05 Jan 2022 10:43:54 GMT

Hel

im wondering why phone is not registered on network

what is the issue.

please help

Re: Phone not registered

GinYVR — Fri, 05 Jul 2019 00:36:28 GMT

@Canadateam19 Can you provide us with more details? Is this a new account? old account? new phone? old phone? What kind of phone is it? etc?

Re: Phone not registered

popping — Fri, 05 Jul 2019 00:37:45 GMT

@Canadateam19 wrote:
Hel
im wondering why phone is not registered on network
what is the issue.
please help

Which phone are you using?

Is your phone unlocked?

Is your account status active?

Is "Public Mobile" showing on your notification bar at top of your phone?

Re: Phone not registered

Lieux — Fri, 05 Jul 2019 00:38:40 GMT

@Canadateam19 wrote:
Hel
im wondering why phone is not registered on network
what is the issue.
please help

If you see NO SERVICE on your phone check if your phone is unlocked and the compatibility of your phone here...https://www.publicmobile.ca/en/on/get-started

Re: Phone not registered

Canadateam19 — Fri, 05 Jul 2019 00:38:52 GMT

This number was purchase last march 2019 and from that time I didn't load it

and then later on cannot receive a messages and incoming call. So what will i do...do i need to change my phone number ?

pls help

Re: Phone not registered

Lieux — Fri, 05 Jul 2019 00:40:08 GMT

@Canadateam19 wrote:
This number was purchase last march 2019 and from that time I didn't load it
and then later on cannot receive a messages and incoming call. So what will i do...do i need to change my phone number ?
pls help

More than 90 days you will need a new sim card and new number and new account with a different email...

Re: Phone not registered

GinYVR — Fri, 05 Jul 2019 00:42:56 GMT

@Canadateam19How long was the plan from March 2019? 3 months? 1 month? IF it is 3 months you can see reload credits. Do you have a selfserve account etc?

Re: Phone not registered

popping — Fri, 05 Jul 2019 00:49:14 GMT

@Canadateam19 wrote:
This number was purchase last march 2019 and from that time I didn't load it
and then later on cannot receive a messages and incoming call. So what will i do...do i need to change my phone number ?
pls help

When did you activate your PM plan in March 2019?

Let say, March 2. I assume that you did not have autopay, your plan will be suspended on April 1, your first renewal date. 90 days after suspension(June 30), your account will be cancelled as @Lieux pointed out.

Re: Phone not registered

Canadateam19 — Fri, 05 Jul 2019 00:51:25 GMT

I think they cancelled it already ..

every time i dial *611 it say my phone is not registered on networh

so what shoul i do

Re: Phone not registered

Lieux — Fri, 05 Jul 2019 00:53:03 GMT

@Canadateam19 wrote:
I think they cancelled it already ..
every time i dial *611 it say my phone is not registered on networh
so what shoul i do

Buy a new sim card and activate a new account is the only solution...choose a new phone number ..

Re: Phone not registered

hairbag1 — Fri, 05 Jul 2019 00:53:19 GMT

You'll have to get a new sim and start over again. Your old account looks like it's been closed for good.