topic Re: Billing/plan in Get Support

Billing/plan

Cindymarie — Wed, 05 Jan 2022 10:43:47 GMT

Hi the first two months my plane was good i paid $52 for unlimited calling with 2g but last month and this month ive paid over $80 just to get my phone turned back on what is going on and how do i get my money back

Re: Billing/plan

will13am — Thu, 20 Sep 2018 23:41:16 GMT

@Cindymarie, what plan are you on? If you don't change the plan, each renewal should be the same price. Can you post the payment history so we can help with assessing the payments and cost.

Re: Billing/plan

hairbag1 — Thu, 20 Sep 2018 23:42:41 GMT

You'll have to investigate and report back here. What plan did you originally sign up to ?

Re: Billing/plan

Cindymarie — Thu, 20 Sep 2018 23:43:04 GMT

Re: Billing/plan

krazykiwi — Thu, 20 Sep 2018 23:43:58 GMT

@Cindymarie wrote:
Hi the first two months my plane was good i paid $52 for unlimited calling with 2g but last month and this month ive paid over $80 just to get my phone turned back on what is going on and how do i get my money back

What do you mean by "turned back on"? Did you let the plan expire?

Re: Billing/plan

Cindymarie — Thu, 20 Sep 2018 23:44:00 GMT

I hope this helps

Re: Billing/plan

will13am — Thu, 20 Sep 2018 23:46:05 GMT

It is very hard to read the history with the split screen. Is it possible to post all on same screen even if the numbers are smaller. I do see payments happening at frequency greater than 30 day cycle. Are you manually renewing early each time?

Re: Billing/plan

Cindymarie — Thu, 20 Sep 2018 23:46:43 GMT

When i call to find out when my payment is due it tells me one date but my phone gets suspended before that date so then i go buy minutes enough for my plane but its not enough i have to buy way more minuts so my phone is back active

Re: Billing/plan

Cindymarie — Thu, 20 Sep 2018 23:49:00 GMT

Better

Re: Billing/plan

srlawren — Thu, 20 Sep 2018 23:51:48 GMT

@Cindymarie did you make several immediate plan changes in there? It looks like you did from your transaction history. You should know that doing so cancels whatever is left in your current cycle without refund. This is how it works on pre-paid accounts [all accounts at Public Mobile are pre-paid accounts]. What you should have done is scheduled the plan change to occur at your next renewal date instead, which would not have had this effect.

Re: Billing/plan

srlawren — Thu, 20 Sep 2018 23:53:07 GMT

@Cindymarie what do you mean by "buying minutes"? It looks like any of the plans you have been on during this time have unlimited mintues. I'm confused. What minutes are you buying?

Re: Billing/plan

Cindymarie — Thu, 20 Sep 2018 23:54:22 GMT

Ive never changed my plan only changed today because the lady at walmart who was trying to help figure out whsts going on with my phone changed my plane so i didnt pay more money again i paid $82 today

Re: Billing/plan

Cindymarie — Thu, 20 Sep 2018 23:56:54 GMT

I have to buy a prepaid voucher minuts that i add on my phone so it works

Re: Billing/plan

Cindymarie — Fri, 21 Sep 2018 00:00:07 GMT

As you can see there is $37 for one thing and $20 for something else and two $10 for anouther why is it im paying more than $52 and this month i had to put $82

Re: Billing/plan

will13am — Fri, 21 Sep 2018 00:00:30 GMT

@Cindymarie wrote:
I have to buy a prepaid voucher minuts that i add on my phone so it works

The prepaid voucher are not minutes, they are funds that get added to the account. With that you pay for plan renewal. It is the plan that comes with minutes, text and data. Based on the payment history you just early renewed to the 4.5GB plan. You used to be on a 2GB plan. Effectively that is like paying twice in a period.

Re: Billing/plan

srlawren — Fri, 21 Sep 2018 00:01:11 GMT

@Cindymarie okay those aren't minutes you're buying, they're top-up vouchers. Okay that clears that up. I wouldn't suggest you go to Walmart for service help--they can only sell you the SIM card and help you activate. That's about it.

I can't figure out why you have such frequent transactions if you weren't doing plan changes. If you haven't already, please reach out to the moderator team right away to get into the support queue (currently they are taking about 48 hours or so to respond, so get your request in soon). here's all the info you need in order to do so:

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
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Click here to send them a private message.

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Re: Billing/plan

Cindymarie — Fri, 21 Sep 2018 00:03:55 GMT

What do you mean the plane i got for $52 was unlimited talk and text and 2g data every 30 days i got that for the first months but last month and this month i paid over !52$ to get my service back and today i bought $82 of vouchers and no service until the lady switched me to 4g and unlimited talk text for $40

Re: Billing/plan

krazykiwi — Fri, 21 Sep 2018 00:10:03 GMT

@Cindymarie n

You bought 2 different plans today, that is why you paid so much. What happend after getting the 2gb LTE plan which made you get the 4.5gb 3g plan?

Re: Billing/plan

Cindymarie — Fri, 21 Sep 2018 00:12:52 GMT

I first bought a $60 voucher phone still didnt work then i bought a $22 voucher still didnt work so the lady at walmart said ill try switching planes to see if that works and it did phone was back active

Re: Billing/plan

krazykiwi — Fri, 21 Sep 2018 00:15:04 GMT

Before getting the $60 voucher your phone wasn't working right?

Waht wasn't working? Was anyting working, text in/out, calls in/out or data?