topic Re: self serve website down? in Get Support

self serve website down?

movi — Wed, 05 Jan 2022 10:43:45 GMT

I need to add more data but when click on

https://selfserve.publicmobile.ca/

I just get a blank page on my computer and on my phone. Is the down everywhere? When will it be fixed?

Re: self serve website down?

GinYVR — Fri, 05 Jul 2019 00:12:18 GMT

@movi As anything with Public Mobile.. try during off hours.

Re: self serve website down?

popping — Fri, 05 Jul 2019 00:20:26 GMT

@movi wrote:
I need to add more data but when click on
https://selfserve.publicmobile.ca/
I just get a blank page on my computer and on my phone. Is the down everywhere? When will it be fixed?

Yes, it was down this afternoon at least. I just login to my account. As usual, it was very slow.

BTW, I am using Opera on Windows 10.

Re: self serve website down?

RossN — Fri, 05 Jul 2019 00:18:11 GMT

@movi hi if you have a different device try to sign in with that, also try deleting your cache then reboot and try incognito mode good luck!

Re: self serve website down?

dmbcanada — Fri, 05 Jul 2019 00:18:32 GMT

@popping @movi

I got it to work using Microsoft Edge

Re: self serve website down?

movi — Fri, 05 Jul 2019 00:19:37 GMT

I am able to get in myself now but the pages are loading very slowly.

Re: self serve website down?

ChuckYeah — Fri, 05 Jul 2019 00:21:52 GMT

I just tried and was unable to connect. Time cures all network wounds!

Re: self serve website down?

Lieux — Fri, 05 Jul 2019 00:24:53 GMT

@movi on incognito mode I have usually... no problem.

Re: self serve website down?

ChuckYeah — Fri, 05 Jul 2019 00:31:36 GMT

Its definately slow. I got in and then coudn't log out.

Re: self serve website down?

movi — Fri, 05 Jul 2019 00:32:32 GMT

I always use incognito mode. I am currently using Chrome. After I added the data it shows as "Do_Not_Use_200MB" in my Payment History. Should I be concerned about this?

I got the message "Success! You've added more Add-ons to your account." and "200MB Add-on" shows up in my "Data & Data Add-Ons".

Re: self serve website down?

Lieux — Fri, 05 Jul 2019 00:34:49 GMT

@movi wrote:
I always use incognito mode. I am currently using Chrome. After I added the data it shows as "Do_Not_Use_200MB" in my Payment History. Should I be concerned about this?
I got the message "Success! You've added more Add-ons to your account." and "200MB Add-on" shows up in my "Data & Data Add-Ons".

Strange...but if evreything is ok: the price and the add-on I would not be worried...

Re: self serve website down?

movi — Fri, 05 Jul 2019 00:38:41 GMT

Actually just saw that someone confirmed the "Do_Not_Use_200MB Data." was okay in this solution here:

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Chose-add-on-not-charged/m-p/292262/highlight/true#M21162

Re: self serve website down?

ChuckYeah — Fri, 05 Jul 2019 00:36:19 GMT

No overages, so if the 200mb is available to you, you should be fine.

Re: self serve website down?

will13am — Fri, 05 Jul 2019 01:29:31 GMT

Seems to be working again but awefully sloooowwww.

Re: self serve website down?

glebzeglov — Tue, 05 Jan 2021 06:41:21 GMT

I was need to open US roaming, entered 00:40 it was down, now 1:40 still down , used firefox and now android..

Re: self serve website down?

mm80 — Tue, 05 Jan 2021 06:50:16 GMT

@glebzeglov wrote:
I was need to open US roaming, entered 00:40 it was down, now 1:40 still down , used firefox and now android..

Maintenance was announced. System maintenance - From January 5th, 2021, 01:00... - Community (publicmobile.ca)

It'll be down to about 4am EST. I was going to advise use *611 to buy the add-on, but that's down too. That's awful Public didn't tell anyone about *611 getting taken down too for maintenance.