topic Re: Help! Cannot receive incoming SMS messages from time to time in Get Support

Help! Cannot receive incoming SMS messages from time to time

S2000x — Wed, 05 Jan 2022 10:43:40 GMT

I am new to Public Mobile and just had the service for about 3 months now. In the last month I had issues of not receiving my incoming SMS messages. Once I do a soft reset by just turning off the phone and on, all my delayed incoming messages all came in at the same time. Is there a permanent solution then just constantly turning my phone off and on?

Any suggestions would be appreciated. 🙂

Re: Help! Cannot receive incoming SMS messages from time to time

mimmo — Thu, 20 Sep 2018 21:01:41 GMT

Could it be a possible hardware issue vs network?

What phone are you using?

Re: Help! Cannot receive incoming SMS messages from time to time

S2000x — Thu, 20 Sep 2018 21:03:08 GMT

I am currently using a Google pixel XL. Just got this phone back in June. Hopefully its not my phone itself. ;(

Re: Help! Cannot receive incoming SMS messages from time to time

ShawnC13 — Thu, 20 Sep 2018 21:22:47 GMT

@S2000x wrote:
I am new to Public Mobile and just had the service for about 3 months now. In the last month I had issues of not receiving my incoming SMS messages. Once I do a soft reset by just turning off the phone and on, all my delayed incoming messages all came in at the same time. Is there a permanent solution then just constantly turning my phone off and on?

Any suggestions would be appreciated. 🙂

This is sounding more like a hardware issue not connecting to network unless you do a soft reset. @NDesai, you haven't experienced anything like this have you?

Re: Help! Cannot receive incoming SMS messages from time to time

TMS — Thu, 20 Sep 2018 21:38:28 GMT

force stop, clear cache of messaging app. also try clearing data of messaging app in settings.

Re: Help! Cannot receive incoming SMS messages from time to time

TMS — Thu, 20 Sep 2018 21:41:07 GMT

restore to default/factory if all else fails....good luck 🙂

Re: Help! Cannot receive incoming SMS messages from time to time

S2000x — Thu, 20 Sep 2018 21:41:58 GMT

Thanks ShawnC13. I may just try doing a factory reset if all other solutions fail with my phone setup.

Re: Help! Cannot receive incoming SMS messages from time to time

S2000x — Thu, 20 Sep 2018 21:48:12 GMT

force stop, clear cache of messaging app. also try clearing data of messaging app in settings.

Thanks TMS! Ill try that now. Hopefully this doesnt happen again in the future. Hard reset will be my last choice for sure.

Re: Help! Cannot receive incoming SMS messages from time to time

TMS — Thu, 20 Sep 2018 21:51:15 GMT

@S2000x wrote:
force stop, clear cache of messaging app. also try clearing data of messaging app in settings.

Thanks TMS! Ill try that now. Hopefully this doesnt happen again in the future. Hard reset will be my last choice for sure.

cheers! 😉