topic Re: help please in Get Support

help please

paul10 — Wed, 05 Jan 2022 10:43:34 GMT

Is it possible for a Public rep to call me on my phone to disuss my problem registering?

1) My sim card arrived & I cannot activate my card.

2) I cannot open a new account because it says I already have an account.

3) When I enter my cell # to "verify my account" I get this msg stating " * The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here."

4) When I enter my email in the "1. Email Verification" I get this msg stating " Sorry, your login attempt failed. Please try again."

I cannot get into my account as it states I have one already nor can I start a new account.

I have a card but cannot sign in to an account or start over & sign up foir a new account.

Is there some one there at Public Mobile that can call me in person please. Cheers

Re: help please

Triguy — Thu, 04 Jul 2019 18:47:44 GMT

PM does not have a call center for phone support. You would need to message a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: help please

geopublic — Thu, 04 Jul 2019 18:49:00 GMT

@paul10 wrote:
Is it possible for a Public rep to call me on my phone to disuss my problem registering?
1) My sim card arrived & I cannot activate my card.
2) I cannot open a new account because it says I already have an account.
3) When I enter my cell # to "verify my account" I get this msg stating " * The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here."
4) When I enter my email in the "1. Email Verification" I get this msg stating " Sorry, your login attempt failed. Please try again."

I cannot get into my account as it states I have one already nor can I start a new account.
I have a card but cannot sign in to an account or start over & sign up foir a new account.
Is there some one there at Public Mobile that can call me in person please. Cheers

@paul10

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team

Re: help please

paul10 — Thu, 04 Jul 2019 18:51:15 GMT

Thank you very much, I greatly appreciate this.Cheers

Re: help please

will13am — Thu, 04 Jul 2019 18:53:33 GMT

@paul10 , did you reuse am email address when setting up the new account? From what I know, old accounts and email addresses don't seem to really disappear in the system. They sit in archive. Generally, you activation would produce a new account if your payment card has been charged. Are you able to confirm whether that happened or not. If no charges have gone through, you can try activation again. Alternatively, you need to contact the moderator team for assistance if your activation is stuck and you have paid. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: help please

paul10 — Thu, 04 Jul 2019 18:58:36 GMT

Thank you for the info. I was in the middle of starting an account aprox 3 weeks ago & decided to wait till today (my old Telus acc runs out). Today I went to start a new Mobile acc & told my ph # is registered & the fun registering began. I will get a hold of one of the mod's for support. Thank you again.

Re: help please

paul10 — Thu, 04 Jul 2019 19:02:08 GMT

Thank you,much appreciated.