topic Activation in Get Support

Activation

DinaNofal — Wed, 05 Jan 2022 10:43:16 GMT

Samsung note 5, new sim,in the activation step, I get sim number invalid

Any tips?

Thanks guys

Re: Activation

Dunkman — Thu, 04 Jul 2019 04:54:08 GMT

Website is finicky. You can try a different web browser, clearing cache or incognito mode. Chrome incognito works well with site.

Re: Activation

Alex888 — Thu, 04 Jul 2019 05:00:30 GMT

@DinaNofal If Dunkman's suggestions don't work you will have to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you bought it in-store you could bring it back and ask for a replacement.

Re: Activation

computergeek541 — Thu, 04 Jul 2019 07:44:44 GMT

@DinaNofal wrote:
Hi

Samsung note 5, new sim,in the activation step, I get sim number invalid

Any tips?
Thanks guys

Your phone model doesn't have any effect on the activation. Usually, this is a matter of trying the activation later. If by chance, a store happened to sell you an already activated sim card by accident (such as a customer already activing it bringing it back saying that it didn't work), you'll have to get the sim card replaced.

Re: Activation

geopublic — Thu, 04 Jul 2019 14:58:10 GMT

@DinaNofal wrote:
Hi

Samsung note 5, new sim,in the activation step, I get sim number invalid

Any tips?
Thanks guys

@DinaNofal Insert you card into phone and test to make sure it isn't already activated. If it is then Click here to register your selfserve account. Once you login into selfserve makes sure that the correct plan is selected and if AutoPay is enabled to that you can qualify for the $2 reward discount.

If the sim is not activated then make sure you are using a desktop/laptop and try again. Best results are obtained by using Chrome in incognito mode.

Re: Activation

chelsealzl — Thu, 04 Jul 2019 15:51:36 GMT

Try the sim card in your phone to see if it's acticated already. Sometimes it is when people still get the error message. If not, wait about an hour and try the activation again. A different browser can help too.