topic Re: poor customer service 😠 in Get Support

poor customer service 😠

jennaj261 — Wed, 05 Jan 2022 10:43:14 GMT

been trying g to get help for more than 24hrs with no help. getting g very frustrated as data should have been added to my plan but it wasn't. I have to go to Tim Hortons for WiFi just to get help from @Moderator_Team and still nothing this is so dumb. I would like to speak to a human please not a robot

Re: poor customer service 😠

austinhuang — Wed, 19 Sep 2018 18:37:50 GMT

There might be something wrong with your APN settings if you have data but you can't access it. See here.

Verify self-serve before contacting mods. Also the wait time is up to 48 hours

If this solves your question, please select my reply as Solution!

Re: poor customer service 😠

mimmo — Wed, 19 Sep 2018 18:41:26 GMT

@jennaj261 if you log into selfserve does the data add-on show there? If yes then you need to set up your Apn settings. And ensure data is turned on.

Are you using an iPhone or Android? If Android what make and model?

Re: poor customer service 😠

jennaj261 — Wed, 19 Sep 2018 18:45:29 GMT

no its says no data and my plan is only basic talk and text. I changed it to the $40 plan with 4.5gb of data. I just need support to fix it

Re: poor customer service 😠

mimmo — Wed, 19 Sep 2018 18:54:37 GMT

There are two types of changes futuredateing and immediate. I have never heard on an immediate plan change giving the wrong plan.

If it is urgent do an immideate plan change and ask for some good will to credit the talk and text plan if it was recent

Re: poor customer service 😠

MJN — Wed, 19 Sep 2018 20:04:07 GMT

First you need to have enough fund in your account to change to the new plan. If you added enough fund you can choose to "change plan now" to make the change immediately.

Re: poor customer service 😠

Anonymous — Wed, 19 Sep 2018 20:28:38 GMT

@jennaj261 wrote:
been trying g to get help for more than 24hrs with no help. getting g very frustrated as data should have been added to my plan but it wasn't. I have to go to Tim Hortons for WiFi just to get help from @Moderator_Team and still nothing this is so dumb. I would like to speak to a human please not a robot

@jennaj261, Regarding 'speak to a human', Public Mobile does not have a call center. All communication with Public Mobile staff is done via private moessaging. Basic support is done through this community, by other helpful PM customers. Account level support is done via private messages with moderator staff.

Re: poor customer service 😠

Alain007 — Sun, 21 Oct 2018 15:21:56 GMT

I’ve been waiting 48 hrs and no answer....... PM is pure **bleep** !!!!!!

Re: poor customer service 😠

Dunkman — Sun, 21 Oct 2018 15:25:30 GMT

@Alain007

The wait times have been about 72 + hours the last week or so. Some people have even waited longer.

If your issue is with account (ie. billing, etc), you will need to wait for moderator. Otherwise, you might want to start your own thread and maybe the community can help out. Some problems do not need help from moderators.

Re: poor customer service 😠

CS_Agent — Sun, 21 Oct 2018 16:40:05 GMT

Hi,
If you have any questions concerning your issue, just send a private message ( because I can't find anyone you sent to us when I do my research ) through the following link, and provide your public mobile phone number and PIN and explain whats going on :
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

Re: poor customer service 😠

Alain007 — Tue, 23 Oct 2018 15:39:58 GMT

That’s unacceptable!!!!

Re: poor customer service 😠

Anonymous — Tue, 23 Oct 2018 15:54:57 GMT

@Alain007 wrote:
That’s unacceptable!!!!

What's unacceptable? Did you send them a private message?

This support system may not be right for everyone. Some people may not be comfortable with a hands-on self-serve system. Instead they need more help and available people standing by 24/7. Guess what? That costs money. What was your motivation for coming to Public Mobile? I would bet it was to save money. You get what you pay for.

Re: poor customer service 😠

Alain007 — Tue, 23 Oct 2018 16:23:58 GMT

Your comment is unacceptable and unethical!!!

Re: poor customer service 😠

Alain007 — Tue, 23 Oct 2018 16:25:59 GMT

Héro de la ville mon œil haha

Re: poor customer service 😠

krazykiwi — Tue, 23 Oct 2018 16:27:07 GMT

@Alain007 wrote:
That’s unacceptable!!!!

It may be inconvenient but acceptable as they point this out on the first page of their site, "We have support, it's just different"

Re: poor customer service 😠

Anonymous — Tue, 23 Oct 2018 16:28:52 GMT

@Alain007 wrote:
Your comment is unacceptable and unethical!!!

Oh dear.

Just so we're clear...I don't work for Public Mobile. I'm just another customer like you.

Re: poor customer service 😠

Alain007 — Tue, 23 Oct 2018 16:31:03 GMT

😂😂😂😂😂😂😂

Re: poor customer service 😠

krazykiwi — Tue, 23 Oct 2018 16:36:04 GMT

@Alain007 wrote:
😂😂😂😂😂😂😂

If you would like assistance, we are more than willing to help you, but respect is a must.

Lets keep the comments professional please, this does not fit into the realm of acceptable nor "ethical".

Re: poor customer service 😠

stonechucker — Tue, 23 Oct 2018 16:39:06 GMT

@Alain007, the moderator team has asked you to send your issues to them via Private message. Have you done this?

If not, those instructions are on page 1 of this thread - please send in the information as instructed to get your issues dealt with.

Re: poor customer service 😠

Alain007 — Tue, 23 Oct 2018 16:43:53 GMT

Oui monsieur le maire